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7/31/16 My wife and I were to fly direct from St. Louis to Las Vegas on 7/24/16. Due to excessively heavy traffic we arrived at the ticket counter in STL at 2:32 PM our flight was for 3:15 PM. Due to a rule, unknown to me and not readily published, we were not given boarding passes for our flight due to rule that states that you will not process tickets later than 45 prior to gate time. Your ticket agents would not entertain helping us rush thru,l one agent said that she would refund our money and when we asked for a refund it was refused. The same flight on the 25th was over booked and we were later put on and STL, Denver, Las Vegas flight 26 hours after our initial reservation. This not only cost my wife and I an extra night lodging in STL + meals, it nearly cost us our reservations in Las Vegas. A United ticket agent put much more effort into trying to get us on an alternate flight and offered suggestions. Not of this was offered by Frontier Ticket Staff. On the flight to Las Vegas I was not charged for a carry on bag containing medical devices for my wife and I. Return flight: Was to depart Las Vegas on 7/31/16 at 12:40 AM. Flight was delayed for two hours and actually took off 2.5 hours later. At the ticket counter the agent concluded that my carry on bag would not fit "Under the seat in front" of my seat and charged me $45 so I could place it in the overhead bin, where it fit perfectly traveling both ways. Why was I charged one way and not the other. I suggest that Frontier is greedy and does not care in any way about customer service. It will be and "Snowy Day in Hell" before I fly Frontier again. The ticket agent in Las Vegas presented a I can charge you because I can If you want to get home attitude and offered not solutions when challenged.

Hey Frontier! You have a big customer relations problem! I will probably never hear from someone in Customer Relations but have provided my email in the remote case someone at Frontier cares. Sadly disappointed and angry customer.


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