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I had a really awesome support experience with Zack yesterday. I wish I knew how to send Canon a feedback form to praise him. They sent me a form for a different representative I had spoken to briefly, but Zack was the one who really went all out and above and beyond. After a power outage, my Canon printer was not communicating with my computer. The problem turned out to be on my end with a unit the printer had been plugged into, not with the printer itself, but he tried all kinds of things and suggestions so I could get the printer back online. And it's an old printer that's no longer even in warranty, but yet he spent a lot of time trying to troubleshoot the issue. He even called me back a couple of times when we got disconnected. I wish all customer support people could be as nice as him, and I wish I could reach him to thank him for all his trouble and to tell him I finally figured out the problem and solved it.


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