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Customer service is awful. Would not make an exception,to a hotel reservation I made thru Priceline. I was a no show due to a soft water flooding of our basement. Offered to send them images with date/stamp to prove why I was not there. They SAID... IT IS A NO CANCEL POLICY. Which I get, but there is always an exception to ever situation-if they wanted to make it. THEY DID NOT WANT TOO! They offered a 15% discount on next hotel reservation, that was big of them NOT! No sensitive to the customer situation at all. I use Priceline often, but NEVER ANY MORE. There are certainly other services that will just great! Beware of PRICELINE.


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