Casio customer service

Quickly locate Casio technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Casio page at any time.

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Cash Registers

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Phone: 800-981-3698

  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • Monday - Friday
      9:00am to 8:00pm ET
  • Email:
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Digital Cameras, Image Printers

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Phone: 800-435-7732

  • How to reach a live person:
    • Direct number
  • Hours of Operation:
    • 9:00am to 8:00pm Monday - Friday
      9:00am to 5:00pm Saturday/Sunday
      All times Eastern
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General Inquiries

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Phone: 800-706-2534

  • How to reach a live person:
    • Push 5
  • Hours of Operation:
    • Monday - Friday
      9:00am - 5:00pm ET
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User Reviews

06
Nov

Posted by Anonymous


on 11/6/17 at 3:08PM

If everything worked liked my Casio, there would be multitudes of repairmen looking for other work. I wear my Casio 24/7 with never a problem. From working in the yard, to playing with the grandchildren, to playing golf, to swimming laps. It never fails me. I only have to call customer twice a year. Yes, to help me set my watch.
The agent has always been friendly and very supportive.
I'll never own anything but a Casio.

15
Sep

Posted by Anonymous


on 9/15/16 at 1:58PM

nice job casio. I call in to your customer service and get disconnected. I am a Costco employee and purchased your watch there and needed help with adjusting the watch. I guess I will just have to return it and get a different brand....horrible service

23
Jul

Posted by Guggi132


on 7/23/15 at 10:11AM

My G-Shock Casio shock resist multiband 6 watch hands won't set correctly. It is said in the owners manual that the hands will set automatically to the digital time, but they won't. I have turned daylight savings time off and on again, reset dates, and most everything else. Please help and contact asap. thathank you

25
Jan

Posted by khine nyi


on 1/25/15 at 6:45AM

Hey,my watch casio g shock ga 300 7adr was restarting,What should I do

12
Dec

Posted by jdybnsn


on 12/12/14 at 4:00AM

I phoned their technical support help line yesterday due to a problem with my brand new Casio cash register. First the number they supply on their website for cash registers, gets you through to the wrong department. They transferred me three times to the main switchboard WHICH NEVER PICKED UP !! I tried several different numbers from their website with no success - eventually someone told me they'd take my name & number and get the relevant department to call me back. They never did ! Quite honestly I think I will return the register back to the shop now & buy someone elses. If this is how Casio run their support for new customers - how is it for the old ones . Absolute rubbish !

View all 12 Casio customer service reviews »
Customer Service Ratings

Based on 133 votes.

3.1

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Casio customer service news
Kazuo Kashio, cofounder of Casio of G-Shock fame

TOKYO — Kazuo Kashio, one of four brothers who founded Casio Computer Co., the Japanese company behind G-Shock watches, has died at age 89. Mr. Kashio, who was chairman and served previously as president, died at a Tokyo hospital on Monday of ...

Kazuo Kashio, co-founder of Casio electronics company, dies at 89

Kazuo Kashio, one of four brothers who founded Casio Computer, the Japanese company behind G-Shock watches, calculators and other electronics equipment, died June 18 at a Tokyo hospital. He was 89. The cause was aspiration pneumonia, the ...

CASIO's Latest PRO TREK Smartwatch Launches In May

CASIO's latest PRO TREK smartwatch is launching in the U.S. in May. Officially called the WSD-F20A the watch will be the first device from CASIO that comes with Wear OS, though it's important to note that Wear OS is just the re-brand of Android Wear ...

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