Long John Silver's customer service

Long John Silver's is a fast casual restaurant chain in the United States. Long John Silver's offers mostly fish and some chicken food items. Long John Silver's customer support is only available through form submission.

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Customer Service

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Phone: 502-815-6100

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User Reviews

09
Jan

Posted by Selina


on 1/9/24 at 3:46PM

Ordered popcorn shrimp and claims got the order and claims were just crumbs I called the store have ticket#2339. Manager told me I just have to deal with it because she can't make another so I returned the food the manager got upset and slammed food n the garbage and said it's a hit or miss somedays we deal with it she had real nasty attitude I have been going to this same store for 9 yrs this is the 1st time an employee acted like this because the order wasn't right she refunded my money but didn't sign the receipt she was not happy that I called and then brought the food back and requested a refund store located in Centerville Ohio ph 937 439 0325

28
Dec

Posted by Anonymous


on 12/28/23 at 7:10PM

I went to get some food at the 5447 New Cut Road Louisville, KY around 8 pm on 12/28 My family and I got of the car at 745 pm and could not get into the restaurant. Another person said they closed the dinning room early that online it stated they closed it at 8 pm.
So okay we got back into car and went into the drive thru, when we got up to the order menu they person inside said we or only taking Door dash orders and told us we could not be severed, so there we had to sit until the door dash drivers in front of our car had been severed.
My question is if this is standard practice for your stores, I need to know so I do not make the same mistake again.
Thank You

07
Jun

Posted by Scarecrow


on 6/7/23 at 10:28AM

Customer service nonexistant. I was bilked out of $37 by LJS store in Bellevue NE. Placed online order via web. Received 2 confirmations, on web at time of order, and in an enail a few minutes later. Went to the restaurant to pick up order, was told "we aren't doing online orders" Then why the *%=÷ did they confirm my order TWICE and bill my credit card instantly? Restaurant says they don't do refunds, call corporate. TWO days and 8 messages via their online "contact us" form and using their "complaint voice mail" and no response. Only $37, but a thief is a thief, whether it's a crack whore ripping you off or LJS.

03
Jun

Posted by Anonymous


on 6/3/23 at 5:24PM

used Uber eats taco bell/ LJS # 029513
on Peoria ave in Peoria az. Food very greasy, almost dripping off the chicken, tasted of old grease.. Some one some where got the order wrong. Not sure if it was LJS or Uber.

20
Jan

Posted by [email protected]


on 1/20/23 at 8:51AM

Yes I've been calling for 2 days now but a human touch is nonexistent

View all 20 Long John Silver's customer service reviews »
Customer Service Ratings

Based on 3 votes.

1.3

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Long John Silver's customer service news
Suspect in Long John Silver's robbery arrested

October 13, 2017 · 45 comments; Blog: USA Today ranks a Lawrence business as one of the top 10 in the country October 16, 2017 · 1 comment. More ... e-Edition; Services: Subscribe / Advertising / customer service / Online Store; Submit: News / Photo ...

Long John Silver's announces new branding strategy, logo

Quick-service seafood restaurant chain Long John Silver's announced a new branding strategy and logo at its national convention this week. “This brand has been around for 47 years, so we were careful to. Subscribe to read this story. Log In. Want to ...

Long John Silver's is redesigning to be more modern – and it's starting in Louisville

The CEO at a Louisville-based fast-food chain is quick to spout an impressive statistic: His company, Long John Silver's, operates the largest number of quick-service seafood restaurants in America — with nearly 1,000 locations scattered nationwide ...

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