Chili's customer service

Chilli's is a national chain of casual dining restaurants based on Tex-Mex style of cuisine. Chilli's features southwest decor and is originally from the Dallas, Texas area. Customer service is offered through a national toll free number and a robust help page.

Customer Service

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    • Mon-Fri: 9am-5pm CT
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User Reviews

Posted by Gcr


Chilis has always been one of my family's favorites but within the last year the Tupelo, MS location is somewhat lacking in all areas. We have been there at least three times this last month and when we have walked in the dining area has been quite empty and we've been told it will be at least a 45 minute Wait I asked if they didn't have enough staff and they said no they just had several large parties. There were no large parties only 2-4 people sitting at the few tables that had people in them. Why would they continually turn people away There was a couple behind us the greeter told it would be and hour wait. What is the problem ?

Posted by Anonymous


The food is nasty. Managers come to work drunk and severs don't have on gloves when they make customers orders. There are roaches and things be in the drinks.

Posted by Anonymous


We want to compliment our server, Kimberly (Kim) for her superior service, good smiles, helpful in every way.
She treated us so well!
(Our lunch on 4/19/2023 was at Chili's #1859, Cheltenham Ave., about 1:00PM.)
Thank you, Kimberly. Carol and George
(Tran. 681510)

Posted by Anonymous


I am so disappointed with the food I ordered (curbside pick up). The lettuce looks like it came from a bag. I got a large salad and it looks like "Sam" just threw a handful in the container. I can't believe Chili's charges 12.00 for this. Your food used to be good. I would take it back, but I've had a long week and am too exhausted. I can assure you I won't be spending my hard earned money at Chili's ever again!

Posted by Anonymous


You offer if I buy a gift card I can receive a gift card online. Stupid. It's why I don't participate. I want to be able to go to a chili's and get my $10 card for buying a $50 card

Customer Service Ratings

Based on 23 votes.

1.3

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Corporate Office

Locate the Chili's corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Chili's customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Chili's hours of operation for locations near you!. You can also find Chili's location phone numbers, driving directions and maps.

Chili's customer service news

Chili's says customer names and credit card numbers were exposed

If you've eaten at Chili's restaurants within the past two months, then you might want to check your credit report and card statements. Chili's parent company Brinker International announced over the weekend that customers' payment information was ...


Chili's reveals possible data breach at some restaurants

MINNEAPOLIS MN/USA - JANUARY 14 2017: Chili's restaurant exterior sign. Chili's Grill & Bar is an American casual dining restaurant chain that features Tex-Mex-style cuisine. (Photo: BigStockImages.com) [ + - ]. Invisible placeholderĀ ...


Chili's Boss Burger: Five meats, one bun, 1650 calories

Chili's Grill & Bar's Boss Burger looks like somebody took an entire Texas barbecue and shoved it onto a bun. The Dallas chain's new menu item features five meats — a half-pound beef patty, brisket, pulled pork rib meat, jalapeño sausage, and bacon ...

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