Posted by Anonymous
The Einstein in Coral Springs is the worst managed place I have ever saw not friendly at all never have what you want this morning no dark roast coffee unbelievable please do something before you have to close down
Einstein Bros customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Einstein Bros.
26
Aug
22
May
Posted by Anonymous
I was on your restaurant today at Pavilions at San Mateo in Albuquerque New Mexico. There was a shopping cart out side by the tables. It was about 3:00. My mother and I wanted to eat but use the restroom first. Your employee said oh you might want to use the men's restroom because there is a homeless woman in there and she will be awhile. I said well that's not right I am a paying customer he said well if we don't let her use it then she will do something out back which I didn't understand. I took that to mean she comes in there a lot. So my mom used the men's restroom and then I went in there it was so dirty I couldn't believe it! The walls around the restaurant are dirty there was dirt running down the glass doors when you enter. The food was good but I can't believe you're management is letting that store go downhill, I will never go to any of your restaurants ever again and word does get around. The homeless girl went back outside and was asking customers going in for food and money. And please do not send me anything free because like I said never again will I go to your restaurants.
24
Apr
Posted by Anonymous
Several people at my office like Einstein's food. However, the service at the local store is so poor that today we actually walked out and went to Applebee's. Customer's are rarely acknowledged quickly; help is always doing something and rather than immediately acknowledging the customer and saying "we'll be with you shortly" - or anything! - they just keep working. My daughter manages a Domino's store for a large local franchise and if she managed her store this way, she would be fired.
Disappointing!
17
Dec
Posted by Anonymous
Every time....and I mean EVERY time I go through the drive through of your location on 1431 in Cedar Park,TX....they are out of what I order. The most annoying thing about it is that they don't tell me until I'm at the window to pay. They don't show me a menu (since I've passed the menu board already, either). They simply suggest an alternative, which, when I agree to it....they're out of that, too! What kind of way is this to run a business?!
06
Dec
Posted by Anonymous
So frustrated! Went to the Desert Ridge location on North Tatum Blvd. in Phoenix, Az for the second time to have them out of all non sweet bagels by 1:00. I asked for sesame - out, then plain - out, then onion - out. They said the only thing non sweet was a garlic bagel. This always happens at this location. Guess it's odd to Brueggers for me!
30
Aug
24
Aug
25
Jul
29
Jun
Posted by Anonymous
On May 24, 2016, I purchased a $25 Einstein's gift card in a promotion which stated that I would receive an additional $5 gift card. Not being able to access the $5 card, several e-mails have gone back and forth between employees at Einstein and me. The last one from marketing said that my situation had been "accelerated" and that I should hear something in two weeks. It has now been two weeks and I've heard nothing. I've sent proof of my original $25 purchase twice so I cannot see why it has to be such a struggle to get the $5 card promised with this promotion. I know it's a small amount, but it's also dishonest to promote something and not back it up. Your immediate attention to this would be appreciated. thank you.
20
Jun
Posted by Anonymous
A Funny Thing Happened I Bought The Save Around Books Last Week Just For Einstein. I Got Like 6 Coupons Remaining Now Einstein Is Saying They Are Only Going To Honor It For 2 More Days. Please Send This Message To Corporate For Me. Thank You
Bruce Greenbarg Coupon Says 12/31/16 But Store Says 6/22/16. I Am Trying To Use Up The Coupons But I Can Only Use One Per Day. Can We Get An Extension Or Send Me A Small Gift Card For The Inconvenience.
12
Jun
Posted by Anonymous
Please correct your traffic flow. It's absolute annoying when someone just order a bagel have to wait along with those who order a full menu.
Please direct your store managers to look at the overall service line. When you have 7 team members at the sand which making area vs one cashier at the other end????
Your runners need to yell out the customer "louder"
Not wispering while the restaurant is full of people waiting for orders.
Experienced at Colorado Mills, Centennial, and North Chmabers locations.
05
Jun
Posted by [email protected]
I have never been treated so rudely and unprofessional by a customer service company
Levi the manager at your Lowry location
Lost our order claimed that my husband wanted his order ahead of others which he did not. Several ordered ahead of us and got their food
He said he welcomed a letter from me
I know I speak for others in their frustration
No no refund
Staff said we should demand our money back
If it wasn't within walking distance I would never go back
I publicized this is our local bewspaper
03
Jun
31
May
Posted by ChuckGee
I am a regular customer at my local Einstein Bagels shop in Phoenix Arizona. Your coffee, particularly the vanilla hazelnut, is absolutely my favorite java! I also enjoy a variety of your pastries. But I recently purchased your new bacon and cheese bagel and was really disappointed. There were maybe 2 to 3 tiny bites of bacon in the entire bagel; tasted more like one of your cheese-only bagels. I realize this is your customer service app but thought I would pass this on; will definitely NOT be purchasing the bacon-and-cheese bagel again. Thank you, Chuck Gadinis
28
May
Posted by Anonymous
your store off of 12073 Arapahoe Road was not a pleasurable experience for the second time I walked in a girl was on the phone told me the other girl can help me she was on the phone for the majority of my visit a family of five came in was going to order and she shuts the lights off and flip the sign to closed why were in the restaurant she has a pregnant girl in a black shirt and for the second time was not very courteousthe other girl was very helpful but it was not a pleasurable experience
19
May
26
Apr
Posted by If anyone is really concerned ab
If anyone is really concerned about how your stores are ran, the store on libbie avenue and broad street in Richmond .va has the store manager who hollars and curses at employees all day long, this has been brought up to district manager who is not concerned, as a customer I was very shocked.if I was an employee , I would record and take legal action, however I will be carrying a recording device when I come in from now on.
14
Mar
Posted by Anonymous
Employees at your 59th Ave and Thunderbird Rd, Glendale, AZ park in customer parking. The parking lot covers five businesses and has maybe 30 parking spots. This morning there were five employee vehicles right next to the store. Two were right outside the door . None of these employees is elderly, nor do they have an impairment which would require parking close. Many mornings a couple of them fly through the parking lot right at 5:00am, trying to avoid being late. There is a Starbucks, a bakery, cell phone, store, and a Jimmy Johns. Too many customers for employees to park where they are.
21
Nov
Posted by Anonymous
As a regional manager for 3 restaurants it turns my stomach that your employees took not just 1 but 3 bagels back over the counter after customer touched them and put them in the toaster. That right there is a major health violation and can get u shut down for good. I will be notifying them of the actions I have witnessed in the kirkman ave orlando fl store. I'm just going to have to take my business other places as this is totally unacceptable.
15
Nov
Posted by Joanne Schultz
11-18-15 I visited the Brookfield WI store today at 8:10am to redeem a $1.00 off coupon designated for pumpkin schmear on any bagel. The coupon expiration date was Nov 28 2015. The coupon was not honored nor could be redeemed for any other cream cheese. Please tell me WHY EINSTEINS WOULD HAVE AN EXPIRATION DATE OF NOV 28 but not honor it on big 18?? I was told the store did not receive pumpkin schmear. I accept that explanation but then allow the store to apply the $1.00 off coupon for a different cream cheese.
Einstein's you lost my business today. As an individual you may not care but I purchase bakery items for my clients weekly. I am so discussed with you lack of customer service and poor marketing that I will unsubscribe from your emails and NEVER PURCHASE FROM YOU AGAIN!!!!!!!!
14
Nov
Posted by Anonymous
Today I went to your store on Preston Rd. In Plano, TX. Clerk never looked at me, paid no attention to my directions on how I wanted my bagel. Brown, crispy sounds exact to me. Just warmed it. I gave it back. Just warmed again. Come to find out he didn't know what brown and crispy meant. Not going back
08
Nov
Posted by Anonymous
Went to Einstein Bros at the Newnan Georgia location. Actually have been there twice now. Once a couple weeks ago at about 1:30 p.m. and wanted the Everything bagel (dozen count) and they were out. Today we were there at 10:30 and they only had 1 Everything and were out of the Apple Streusel and out of sesame seed. There were 4 other customer's requesting everything. Disappointed.
08
Nov
Posted by Anonymous
I'd like to leave feedback about the store in Lafayette, CO. It's a bit if a story, so here I go!
First time I was there it was great. Awesome service, friendly staff, yummy bagels.
The second time I used the drive thru. I waited 15 mins before I got my order. I thought, ok, they are very busy, this couldn't possibly happen again. (No apologies from staff).
Third time, I used the drive thru and waited 15 mins again. This time I mentioned it to the manage. He apologized then made excuses about how they don't have a lot of staff and are trying to hire more employees but are not having any luck. Sorta felt like he didn't really care. No compensation to save having my business.
Fourth time (went inside) , bagels and service was fine, but there were flies hanging out by the asiago bagels.
Fifth time - ordered 3 bagels and got 2. However, the girl waiting on me was VERY nice and helpful. She went out of her way to help me. When I mentioned it to the manager (same as before) he looked at me and said ' Yeah she is very good' and walked away like I didn't say anything. I am hoping he mentioned something to her. She was working her butt off!
Today! Like a glutton for punishment I decided to use the drive thru again. With luck no one was in line! I placed my order, pulled forward, paid, then waited again another time that seemed like eternity. The guy behind me tapped his card on his door impatiently. I put my hand to my head as to motion 'Good Grief!'. The window opened and I was told that my order was taking longer than usual and to pull around to the front. I waited a few more mins and my order came out. I mentioned to the very friendly and nice girl that I only received 2 out of 3 bagels last time. She apologized, but again no attempts to save my business. When I got home my whole order was wrong!!!
I know I've written a book here, but I wanted you to know the level of detail about the inefficient customer service at this store.
I keep going back to this store because I love their bagels.
Unfortunately, that was the last time. Please, please, please, get this store some help! They have potential!
Thanks
Carri
04
Nov
Posted by Anonymous
I would like to commend your store at the DFW Airport Terminal A for not only having a great product, but your staff has just tremendous customer service that the customer walks away with it only what he ordered but also with a smile on his face. I would like to personally recongnize Twylah M. for her personal greetings and making each and every customer feel valued and wanting to return. Great job!
Ed Rowan
American Airlines
01
Nov
Posted by Rdolgow
Bagels and lox are my favorite at Einsteins . I went to the same location on glades and 441 in Boca Raton . This may have been a fluke . It 9;30 am. The line was actually out the door . When I got in. There were only 5 people seated. People were leaving the line. I stayed for 20 minutes but no movement . Everyone did not know what they were doing .very strange. There were 3 people up front. 2 in back making bagels. No orders were taken for 9 minutes. Anyway I recommend u check this out.
