Posted by Anonymous
April 5 we flew to Kauai for vacation with the intent of returning April 19. April 13 my diabetes flared up meaning I needed to return to Seattle immediately. The best you ticket agent could me was am flight two days later for an additional $900.00. We declined and instead went to Alaska airlines and received a flight the next day for $400.00. So now it looks as if you will resell my seat on the 19th as well as keep my return flight fee. obviously you do not recognize medical emergences but must keep charging exorbenant prices. This letter is to inform you of my dissatisfaction with your service and that I will contacting my congressman, the news media, and of course social media to warn people not to fly your horrible airline. I will never use your services again and will tell everybody I can about the cheap and shoddy service we received.