Lifetime Fitness customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lifetime Fitness.

Nov

Posted by Anonymous

on 11/30/16 at 8:16PM

Horrible customer service from the LifeTime Spa manager Jill Kunik, who is very rude, has very poor customer service skills, hangs up on customers. Ignorant General manager Gino Santia. I have left two messages with him two days ago and he has never responded. I would expect exceptional customer service from a club like LifeTime Fitness, but to my disappointment I came across just the opposite. They charge high price for the monthly membership, raising membership fees every year, but yet the club is dirty, some machines/equipment are not functional and not working. I had called the Corporate office for assistance and received zero support. I was told they support the clubs. What about the customers??? Very highly disappointed in LifeTime Fitness in Shelby Township location, MI.

Oct

Posted by Renee

on 10/31/16 at 10:15AM

I cannot express enough on how dissatisfied I am with the Sugar Land LifeTime location.

1.The dry sauna room has been converted into a lounge/workout station. Members eat, talk out loud, watch movies on their phone with the sound up, workout (while blaring their music/headset) disregarding others trying to relax. Management has done nothing to inform members of the correct use of a dry sauna room. Perhaps management can take notes from some of the other LifeTime locations where they specifically have Dry Sauna Etiquette Rules notices on the windows/walls where all can see and read.

2. I don't believe the pool has been vacuumed/cleaned in over 6 months. You cannot see from one end to the other. The bottom of the pool is beyond dirty. There are unknown particles, hair, and objects throughout the entire pool both indoors and outdoors. As a city employee, I know how often a public pool should be cleaned and what the water should look like. Also, members do not rinse before entering the pool which probably adds to the water being dirty.

3.The women's showers and dressing area floors are always dirty, not to mention mold on the shower curtains and tile. Hair all over the floors and the shower walls need to be disinfected on a regular basis. Towels are stained with unknown substances. You have members sleeping on the couch in the women's lounge area using towels as blankets.

4.Numerous workout/treadmill machines are out of service or simply outdated. This is unreasonable since LifeTime continues to increase monthly dues on a yearly basis.

5. Basketball courts are now used for private birthday parties? This is just ridiculous.

Above are only some of the issues with your Sugar Land, TX location. This is no longer a gym. It has become a water park, party facility and social networking spot in the sauna. I have had the privilege of visiting other LifeTime facilities and they do not compare to Sugar Land. Sugar Land staff/management needs to be re-skilled on how to run a gym facility and be held to a higher standard considering the amount members are paying monthly. As a long time city employee, I hope to see changes made as I do not want to publicly shame the Sugar Land location. And, yes,I know that if I am not happy I can go elsewhere, which is what I plan to do. However, I believe the public should be protected from an unsafe/unhealthy environment, hence my reason for contacting your office in hopes something will be done.

Respectively,
RC

Oct

Posted by Anonymous

on 10/1/16 at 6:46AM

please review decision to use matrix brand stairmasters in your locations in texas. they do not seem to offer the level of workout as the previous stairmaster brands. also the design of the machine does not allow for comfortable hand placement, electronic device storage. the location in collierville tennesse has the new stairmasters and they are fantastic.

Sep

Posted by Renee

on 9/18/16 at 8:40AM

I belong to Lifetime Fitness Centre City, Houston, Texas. I have complained to management, but there is never any return contact. This am., there were kids in the leisure pool before 10:00. A pool instructor at 9:30 began teaching children. No where on the website that I can find, no signs in the building, say swim lessons will be taught starting at 9:30 on Sunday morning. FAmily time starts at 12:00. When I asked the instructor why he is starting so early, he responded that he could and if I didn't like it, I should go swim in the other adult pool, that was not heated. No one is in the swim office on Sunday. Three out of four Sunday's, children go into the leisure pool, by 8:30, sometimes without adult supervision and NOT ONE PERSON ON THE STAFF says a word. Why have rules of you are not going to enforce them? Three other ladies in the locker room were commenting on this.

Also, the floor on the indoor pool deck is filthy. There is mold and mildew around the pool. Does anyone ever steam clean that floor? They used to with a large riding steam cleaner. The same piece of trash ( someone's ear plug) has been in the same place for more than a week. There is rust on the steps going down and on the life guard station. The bottom of the pool has lots of sand and trash. Today I stepped on a broken toy. It's very frustrating when there is no pool equipment in the box and the pool equipment room is locked, like this morning. Not a relaxing day there today!!!! Renee Kariv.

Sep

Posted by IrishMPOT

on 9/15/16 at 1:24PM

Lifetime Fitness has every conceivable opportunity to take your money and when you want to LEAVE the organization because you have moved away, they make it the most unrealistic and difficult process. I will not ever join this fitness center again.! I find their business practices to be borderline fraudulent.

Sep

Posted by Matthewslocationajoke

on 9/11/16 at 10:55AM

Your Matthews, NC location has so many issues, corporate should be concerned about the impact on the LifeTime brand. First, the club is so hot in the cardio area, it's amazing that members are not passing out. When I asked to speak with the manager about this, I was told to leave a note because he was "busy speaking with a staff member." The reality is he was too busy flirting with the female salesperson, which is unique because he usually just hides in his office, never walks around the club or engages with members. I left a note and never received a call back. When I mentioned this to the front desk, the response was, "he probably didn't call back because he gets so many complaints about the air conditioning." The insufficient AC in North Carolina in the summer is unacceptable as is no return call from the Manager. I don't know if the AC issue is due to LifeTime being cheap, or the Manager not picking up the phone to schedule repairs. Over the course of my 18 month membership, this club has deteriorated quickly; cardio machines are broken and outdated, and the repair time is slow. This club is far more concerned with bringing in new members than keeping up the club and caring about the satisfaction of current members. Maybe this is due to pressure from corporate to increase profits? Another branding issue is the "meathead" members and the fact that young children (13 and under) are using equipment, clearly not consistent with club policy. I joined this gym to get away from the "meatheads" at my last gym down the road - they're loud, curse, grunt, and are disrespectful. One day, a staff member asked a man to put his gym bag in a locker (it was on the gym floor) and he rudely refused; he said the only way he'd do it is if she kicked him out and cancelled his membership. She just walked away. Again, this is unacceptable. The management turns a blind eye and let's these guys act and speak as they wish. If that's the branding you're striving for, then Matthews is right on point. Since our old gym is under new membership, we're going there today to possibly re-join. The Matthews location is a real blemish on the LifeTime brand.

Aug

Posted by anotheronegone

on 8/31/16 at 4:36AM

I thought that Lifetime was a good club to belong to but after 15 years being a member my eyes have been opened to this jacked up place. They put a lady (Beth) in charge of the club and she has decided that the club needs more energy so she turns the music up so loud that you feel like you're at a bar. Forget trying to have a conversation with anyone. It's so annoying and everytime you ask someone to turn it down the response is that they can't. She is the only one. Even corporate can't do anything about it. They are well aware of what's going on and they say they are going to call the club and get it resolved. It's been 2 weeks since this all started and hasn't been taken care of yet. Beth doesn't even work out!! Ha - she needs to get her fat ass into gear and know what it feels like to have music blasting in your ear while working out. People can make their own energy - they don't need someone to do it for them. Now the club is losing some key employees because of her. I hope it all goes down. Someone needs to get some balls and take care of the situation.

Aug

Posted by Anonymous

on 8/23/16 at 4:40PM

I have been a member of lifetime fitness, beachwood, ohio, for almost 4 years. My children have been taking swimming classes since then. Initially, the instructors were very good but in the last 2 years they have been dropping out at an alarming rate. I tried to be understanding for a longgg time but the turn over rate was ridiculously high. They had a new instructor almost every month and the main complain the parents heard was that they were not getting paid well at all. Plus, the instructors had started being really casual during classes, chatting with wach other and kinda ignoring the students. At that point I decided I had had enough. I withdrew my kids from swim classes and enrolled them elsewhere. What was disheartening is that they had spent such a long time taking classes at lifetime and they still had not gotten the technique of styles correctly. Even my oldest, who graduated from 6 levels at lifetime, needed extra lessons to join the school's swim team. Her leg technique is wrong on most styles. Very disappointed that i need to spend more money and time to re-teach them what lifetime should have done.

Aug

Posted by Anonymous

on 8/7/16 at 2:12PM

Sunday 8/7/16. The Pine Tree 5K&10K running event was held today. From the LTF White Bear Lake club. Partially supported by LTF. As far as I know the only race from a LTF club. I helped start and certify that course. Today I and 10 others ran a 10 mile training run around WBL. IMost are LTF members @ WBL club. All of which wish there was a Running group from that club again as there was in the past.
Please reconsider
Paul Smith
Former member and Run Club Coordinator WBL

Jul

Posted by JaydenBay

on 7/27/16 at 6:51PM

I cannot believe how careless was my local lifetime in the incident. Nobody even bothered telling any members what just happened 23weeks back.

When it comes to raising rates, I get emails, mails, when trainers is looking for new people they would even call you on your phone but when it comes to such an incident just 2 page info at the entrance and nobody would tell anything.

I am glad people heard through various channels and parking lot was almost empty. I already signed the petition for credit on my account that nobody used the facilities for 2 weeks.

I will also take this to the investor platform, this is not acceptable!!!

Jul

Posted by kathia

on 7/1/16 at 5:26PM

My name is Kathia Johnson been a member of lifetime since it opened in Centreville VA. I never have a bad experience at the club in all this yrs. until today, We are a military family put my membership on hold more than one time do to being moved around, never used my LT bucks, last month i decided to put myself and husband on hold, because with my husband being gone in a deployment i have to run everything on my own,but i left my son membership active. My LT bucks expired when i went overseas for my grandpas funeral,but when i returned i went and spoke to one of the representatives and she put my LT bucks back, which i was grateful i made a hair appointment and when i tried to pay and use my LT bucks were gone. I was told i couldn't use the LT bucks because my membership expired i day ago,i was told by this lady that i could still use my bucks and that i have have 90 days to use them and she swears she had to say 30 days, i have no reason to make up 90 days . But the lady that helped me, denied saying that i have 90 days to use them i tried to explain but i felt like we were going back and forth and she wasn't friendly or compassionate, i think her name was Stephanie or Michelle there was another representative also ,his name is Daniel Davis i got so helpless that i started to cry and he didn't even asked me if i was ok , i always love the club but after this experience i decided to place my whole family on hold .Costumer service representatives like this make you won't want to come back even though you love the fitness center. They rather loose a entire family as members for 200 LT bucks. They weren't compassionate or understanding , I'm upset with myself for crying in front of these people that didn't even care of my feelings.

Jun

Posted by Anonymous

on 6/28/16 at 10:15AM

I am a current member at lifetime and I have never had a complaint. Yesterday, I went to the outdoor pool and decided to order from the outside cafe. I decided to get the chicken tenders and fruit and I was pretty excited to get my food because all the tvs while working out talk about how great the pool cafe is, so I decided to try it out. Granted, I know this cafe is a pool cafe and I was definitely not expecting anything gormet, however, I did not expect what I received. There were about 4 small chicken nuggets that were very greasy and mushy and looked like they were just popped into a microwave, not crispy at all. The "side of fruit" included about 3 grapes and 4 cantaloupe that did not look fresh and were also mushy. I am not looking for a refund for the high price I had to pay for the Food that I did not eat, but I wanted to voice my disappointment. Lifetime is such a nice facility that should have better quality food for its customers.... Especially a fitness place. Thank you for reading about my experience and I hope there will be a change.

Jun

Posted by Anonymous

on 6/27/16 at 8:33AM

Fix The Men's Steam Rooms!
St Louis Park, Mn.
Three-and-a-half Weeks!

Jun

Posted by Funmi

on 6/24/16 at 11:40AM

I think that it's completely excessive to charge members the 10 dollar service fee and the 29 add on fee. I think that, the club doesn't need to make this money on existing members

Jun

Posted by Anonymous

on 6/9/16 at 4:51PM

I am a member of Lifetime in Romeoville ill and I have a complaint against a woman who works at that location She works in the locker room and everyday she puts on her makeup and does her hair She brings in her Daughter lays towels on the floor for her Daughter to nap they watch tv and eat lunch. I would like to know how this woman can bring in her Daughter everyday and how can she possibly do her job correctly when shes watching her Daughter? She sits most of the time and watches tv and when another employee comes in she jumps up and makes off like shes doing something thanks so much for your time

Jun

Posted by Anonymous

on 6/7/16 at 10:35AM

Yesterday the health department showed up to our lifetime fitness in flower mound Texas and closed the outdoor pool due to chemicals being off. Amazing. I would have fired the engineer right there. Throw club has done nothing but gone downhill. Dirty and very poorly managed. Slides not operating food windows closed. The sana torn apart. I'm leaving this club.

Jun

Posted by Anonymous

on 6/7/16 at 10:24AM

Why can't the fitness instructors with their large group sessions---this being Mon, Wed, Fri mornings(especially Teri at the White Bear Lake Lifetime) use the gym for her sessions instead of taking up all the fitness space that individual members like myself would like to utilize?

Mar

Posted by Nikmic

on 3/3/16 at 11:09PM

I forgot 3 rings at the Coon Rapids mn location. Called 20 times before I got an answer just to have them tell me that they couldn't verify if they had them or not. Very annoying since it is late at night and I am a single parent and can not go tonight to see if they have them. One ring is a mother's ring and very important. When I first got ahold of someone he said let me check. If you weren't going to tell me either way why have me wait. Very rude night manager and staff. Considering canceling my membership.

Mar

Posted by Anonymous

on 3/3/16 at 7:51PM

When I called to double check I could use a different club near me which is bronze and I'm gold membership, I was told it isn't a given. She asked for my card number. After I gave it she told me my card was terminated. What?? I've paid dues for 10 years and it's terminated?? She asked for my phone number. Gave it and told I was a member and I gave her the wrong membership number. She (Colleen at New Hope) then told me my daughter was not a member. I said I've been paying 5 dollars a month for 10 years- she is a member- junior. She told me no. Wait-- I think it says it. Here it is, yes she can come to the club. So disappointing how I was treated and made to feel unwelcomed. We have been looking at other options on and off for a few years but have always decided on LT. This might just be enough to change my mind. This was very icky.

Feb

Posted by Anonymous

on 2/27/16 at 11:39AM

I wanted to let you know about a horrible experience at you Bloomfield mi club. I made a hair apt at 1140 for a haircut and color on Saturday 2/27/16. When I made the appointment I told the person at the desk I had two kids so I only had two hours asked if this would be alright of course she said yes apparently it was not. I arrived at 11:40 after dropping off my kids at 1130. I arrived to the lifespa and the lady behind the desk was flirting with another employee so I unfortunately had to interrupt her to check in. And I waited .... And waited 20 minutes later at noon I asked if would be much longer and she said she still had to wash the other clients hair not giving me any inclination that it would be soon. I waited ANOTHER twenty minutes at 1220 I told her I was leaving and I asked to speak with a manager. My kids had been at the day care for almost an hour and I was sitting in a chair entire time. She told me it wasn't her fault and gave me a card with a poor attitude. So I proceeded to front desk maybe a manager there could help me. The gentleman at front desk told me he would get his manager Kai who would help me. So another 5 minutes went by and I saw her come down and go right to the spa to talk to the staff never even acknowledging me. She then came out of the spa and started talking to people at front desk and gentle man at front desk had to ask her to talk to me. He told me she "had to get their side of the story." There are no sides clearly extremely awful customer service and poor attitudes. She came and talked to me I explained the situation and that one hour would not be enough time at this point to get my hair done with another sarcastic attitude she said well we're sorry. That's is it! I work in healthcare and my husband owns business we would never treat a customer this way. I am disappointed and disgusted at your staffs poor attitude, lack of empathy and respect for people's time. I wasted my entire afternoon sitting there. Also your manager Kai should have come addressed the issue with me instead of running over to the spa. The staff was rude and I will never be back there in my life I would rather hire a sitter and go somewhere else and I will not use your spa or any other ammonites the only positive is your kids academy staff was great and so nice ... What an awful experience .. When you pay over 300 a month to go somewhere I guess you at least exepect respect. I will discuss this with my husband as there are plenty of other gyms in our area may think of canceling our membership in the near future.

Feb

Posted by Anonymous

on 2/19/16 at 11:29PM

I'm a member at Tempe AZ and I'm wondering why the outside pool hasn't been open? When a member pays over $50/month the pool outside should be open when the weather is 80+. Please look into this to keep paying members wanting the service around this time of year.

Feb

Posted by Anonymous

on 2/17/16 at 3:51PM

Anyway one or two racquetball courts can be added to the des Moines, Iowa location.
Thank you

Feb

Posted by Anonymous

on 2/17/16 at 3:20PM

I am a member at the overland park location.yesterday iI ordered a chicken sandwich as i always did.to my disappointing surprise the chicken was not fully cooked and feels like rubber in the mouth, whitch freaked me out with all the food poisoning and cross contamination that is going on in the kc area.
Today i spoke the chaffer attendant that served me the sandwich, who was very defiant while challenging my claim.He said " thats impossible because we do not cook the chicken here. we buy cooked chicken.although we have been having problem with the product "

Feb

Posted by lifetime fitness in dublin,ohio

on 2/16/16 at 11:15PM

lifetime fitness in dublin,ohio often closes their leasure pool for no good reason,lifeguards have no answers,i come for the pool only,so when it's closed my work out is ruined.my husband and i are members since 2012 at least,our son is also a member.i would like to be able to use the pool when we come,as we pay good deal of money.Thank you.Olga

Feb

Posted by Anonymous

on 2/10/16 at 7:34PM

Could someone please call the lifetime fitness on trinity mills and midway in Dallas,Texas .Every time I work out the hand wipes or always out. If the rules are to bring my own then someone should tell me. You guys never have a problem drafting from my account monthly. This is a fixable problem, that deserves someone's immediate attention .

Viewing Lifetime Fitness customer service reviews 26 - 50 out of 83

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Lifetime Fitness customer service reviews

Nov

Posted by Anonymous

Oct

Posted by Renee

Oct

Posted by Anonymous

Sep

Posted by Renee

Sep

Posted by IrishMPOT

Sep

Posted by Matthewslocationajoke

Aug

Posted by anotheronegone

Aug

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Aug

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Jul

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Jul

Posted by kathia

Jun

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Jun

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Jun

Posted by Funmi

Jun

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Jun

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Mar

Posted by Nikmic

Mar

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Feb

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Feb

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Feb

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Feb

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Feb

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Feb

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