Lufthansa customer service

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Customer Service

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Phone: 800-399-5838

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User Reviews

06
Mar

Posted by Anonymous


on 3/6/18 at 5:09PM

My flight got cancelled on 2nd March from Frankfurt to Boston.I had to stand for 8hrs to get Boarding Pass and then connecting flight to Montreal and then further Boston by Air Canada.Only water and Biscuits were served.I had Indian Passport where no hotel arrangements were made...I was not allowed to leave the Airport.Euro 5 was given where I could afford only MacDonalds Meal.Only 2 ladies were their at The Conter.Cannot handle Disaster Management.Vouch not to travel by Lufthansa any more.

30
Jun

Posted by need help


on 6/30/17 at 9:16AM

my name is Claudia. Im from Portugal. I flu last tuesday from San Francisco California, Lufthansa was a very great service . was from San franscisco to Munick .the flight was great, and i took another Lufthansa flight from Munick to Portugal. the flight was ok. but was a group at studentes very loud very inresponsable they act like is travel a bus to zoo. very messy they do not respect noboby , and I ask for a student to be a litlle quiet and stop kicking my seat, no stop and I try tyo ask help for the fly attendent. they did nothing. no one word for these group of teenagers... i was very abset very angry . they do not respect nobody all flight was a HELL. extremely noise . i like to do a complain about this flight, what i neded to do... my flight number is LH1792 june 28 MUC to Lisbon.....Lufthansa time to my flight was 1900 the same day.... what i need to do????? need help,,, thabk you very much. if need more information i really open to answer any question..... very angry passenger,,,,

12
Nov

Posted by Anonymous


on 11/12/15 at 12:52PM

Tried five times no Kept on hold for at least half an hour each time No response. Harjit

22
Dec

Posted by Arinna Weisman


on 12/22/14 at 12:04PM

Greetings,

I bought a ticket on Expedia for economy plus to Cape Town, South Africa from San Francisco, USA. I called twice to choose a seat and both times I was told there was no economy plus seating. When I returned from Munich to San Francisco there was economy plus seating and I was put in general economy.



Dec 3, 2014 - Dec 18, 2014 , 1 round trip ticket $2,253.58



BOOKED

15
Feb

Posted by Anonymous


on 2/15/14 at 10:20AM

Hola
El día 5 viajé a Praga haciendo escala en Munich.No llegó la maleta.Me dieron este nº de Referencia prglh49770/ 05feb14/1202gmt a nombre de Alberto Gómez-Comino Bañuelos.Me la trajeron al día siguiente.A parte de las molestias ocasionadas,me estropearon la maleta que estaba en perfectas condiciones porque era nueva.Rota la cremallera,rozada por todas partes,y llena de arañazos.Me dicen que la lleve a una dirección y me la arreglan.Peeo esto no tiene arreglo .

View all 39 Lufthansa customer service reviews »
Customer Service Ratings

Based on 95 votes.

2.8

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Lufthansa customer service news
Lufthansa Adds Six New Tourist Destinations this Winter

This winter, diehard Lufthansa clients can avail themselves of extensions to Eilat, the resort on the Red Sea in Israel and Agadir in Morocco as well as new flights to Trieste, capital of the Friuli Venezia region of Italy and Thessaloniki, Greece ...

Lufthansa upgrades, but service still key

Tamur Goudarzi-Pour, Lufthansa Group's vice-president for the Americas, said the company is “catching up fast” to provide state-of-the-art technology for passengers, but none of the enhancements are at the expense of customer service. “Technology is ...

Lufthansa Technik to Provide A350 APU Support for Two Asian Airlines

Lufthansa Technik has been selected by two major Asian airlines for technical support of auxiliary power units (APU) on their A350-900 fleets. Both Vietnam Airlines and South Korean carrier Asiana Airlines have signed contracts with the MRO provider ...

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