Posted by Anonymous
Hi, there is no way to reach any of the service client to talk.... I'd need help to modify my flight.
KLM customer service
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User Reviews
11
Mar
15
Jun
Posted by mmukakati
Unfair treatment from KLM staff
My name is Miriam Mukakati,I bought a ticket to fly to Zimbabwe from Calgary and back on May 17, I flew to Zimbabwe on May 19,on June 12 at 1210am, I was at the Harare international airport hoping to board my 0210am flight to Calgary only to be told that they had overbooked new clients and I could not fly that day. Another staff presumed to be the boss came and told a conflicting story there was a plane that had developed a technical fault and they hat transferred the passengers from the fault plane into our plane and therefore we had to be rebooked. They went back and forth into their offices leaving us just standing by the booking area for more than 3 hours, they then gave me a $500 denied flight cheque and told us to go and fly at 2130.
I don't leave in Harare, I had been accompanied by my sister and her husband 76 and 81years respectively. We got stranded we have no family in Harare we had driven 381km away only to be told the flight had been cancelled. We slept in the car and could not take a bath we were reduced to beggars, I was emotionally hurt I wish they had called or emailed me to tell me of the cancellation its winter in Zimbabwe and did not take that into consideration.my ticket had insurance and I am therefore demanding a compensation of $25 000.Thank you in advance for taking up my case.
14
Jun
Posted by D Isaac
E.Bernhardt flew KLM last week and needed assistance due to injury, she had little or no assistance in YVR. She was kept waiting in some holding area without explanation and encountered staff that didn't have any answers, she someone waiting to pick her up for 1/12 hrs. The person who was picking her up asked information where she could be and was told they couldn't give him that information??? This was an unacceptable way for a 80yr old customer to be treated. Im sincerely hope this can be rectified and communications improved. Another note this customer flew business class with the expectation of adequate assistance.
06
Jun
Posted by Veronica
Hi there,
Your online operator was trying her best to help me with the following problem.
After 20 30 minutes of holding the phone line, we were disconnected.
My fiance has paid 4 or 5 times for KLM flight tickets, $1250.00 to $2,750.00 at the office on June 4
the following is what she messaged me; I will pray so that they will allow me for the $2000 that on my hand for BTA cause they are saying that we must have more for that the ticket about and are talking about $3000 but I have written letter to the head office so that they can allow me to leave today. so please I want you to be praying cause nowhere to see the $1000 that is remain here but just be pray so that they can allow me to leave with the $2000 on my hand now I love you so much.
Lilia
P.S. The guards at the airport will not allow KLM passengers to board unless you show $3,...0... or (sometimes ) $2,000.00 just to board.
The BTA was abolished 50 - 60 years ago but this backwards country still uses it.
This problem has cost me thousands of US dollars because of the delays they cause and my fiance Lilia Tinderholt is still in Nigeria, locked into that country because of their inhumane actions.
Thank you,
Dennis Schrecengast
10
Apr
Posted by Anonymous
I have been trying to speak to a human as ALL my efforts to speak to customer care have failed.
After 4 months from a ducumente claim, the 27th of March a lady from Baggage claim Europe kindly, offer us the opportunity to follow-up the claim. She/he gave us 21 days time limit to contact KLM. We have tried every possible way unsuccessfully. PLEASE, provide us with an e-mail that we could send again all the information and that we could make a follow-up with a case ID