Read the reviews below to see the experience other people have had when dealing with customer service from Macy's.
I cannot believe how long a disputed charge takes to be resolved. After bringing a fraudulent charge to my attention in October 2015 and following their procedures, I continue to be harassed by their collections department in April. Macy's employees have lied to me about their actions regarding their actions. They have wasted many hours of my time as well as theirs. I will no longer do business with a company that treats customers with such little respect.
Your 1 800 telephone number does not allow people to actually SPEAK with a representative. I ordered a gift card on March 2; your website tracking says "in transit . . . expected delivery March 11th. It is now March 15th and the gift card has NOT been received. However, I have already been charged on my credit card statement.
Well, after several months of trying to contact Macy's about my credit card I opened when I purchased some furniture with a dispute about my bill I FINALLY reached someone by pushing 0 not once but 6 times total!! Thank you for the tip! They are supposedly resolving the issue (we'll see) on my next statement but after reading the other customer reviews I will be cancelling my card after the balance is paid! Thanks for th contact help though!
I tried to order perfume and lotion yesterday and they denied the credit card but charged the items to my checking account twice. I need an explanation and can not get through by phone (on hold for 30 minutes) and emails are not answered. Time to get an attorney involved.
Terrible customer service in store and on the phone, I have been trying to return a call from the store for 5 days now and cannot reach the person I was told to contact. I am told the person is not on duty, his shift changed, busy, it is absolutely ridiculous. I will not return to that store, I am a very dissatisfied customer, and very disappointed in Macy's brand after being a loyal customer for more than 20 years.
Having an account with trouble and not being able to talk to someone is a nightmare. I am not late with my payment but your website says that I am. I have been a very good customer over the years with small problems but I pay my bill. Can someone call me and hear my complaints and get the problem solved. The phone system is horrible. My name is Grinetta F. Parker home phone 704-910-1369 and I am home after 5:55pm. My next payment is due 11/10/2015 and Macys says I am late this is killing me.
There is NO WAY to talk to a person. This is very aggrevating.
The above text says "press 0 3 times..." that makes the automated machine say goodbye then hang up on me!
How can I resolve my issue, if there is no way to talk to someone, and what I need help with is not in in your horribly nested phone menu?
Your customer service is a joke! I've called 3 different phone numbers and haven't been able to talk with a real person. I made one purchase total in a Macy's store and have received four different build. I pay the total and they keep sending statements that day I owe interest. What is wrong with this business and lack of customer service? How can I rate anything except the absolute worst rating when requiring a better rating would mean I'd have to talk with a person, and that hasn't happened?
Macy's customer service support is a joke. I opened my account with them eight months ago, and every month I am trying to get in touch with a representative on accord of an error in my account. This usually takes about an hour, and this past month I have not had any luck. All I get is a prerecorded operator that wants me to use prompts, however, there is NO prompt that will allow me to speak with someone directly. I HATE dealing with thier customer service support.
Since July I have been trying to get a credit on a Macy's.com order totaling over $400.00. The credit was not there so I called immediately. Over 40 minutes on the phone trying to get to a representative. Good luck with that. It takes calling a store and the. calling a department and somehow you get hooked in to a very distant sounding connection with a person who put me on hold for over 20 minutes. I have now done this for two months in a row. No credit refund. I have never in my life had such bad customer service. Ever. So as a cardholder for 38 years I am done with Macys.
Your customer service is horrific, there is no way to talk to a human on the phone, this store stinks, they are trying to rip off customers
You double charged my debit card and now i can't talk to a live person to rectify YOUR mistake!!! Will definitely make complaint to better business bureau this time around since your company doesn't seem to care about their customers or their financial position. Because of your mistake checks might bounce and i have no cash to live off of for a few days.
I never received my May statement so contact the toll free number to advise and ended up making a payment online. The agent never told me there was a delq charge or offered to write it off. It has been two months an I just received an email so I called .. here I am 2 hours later and cannot get through to anyone in Customer Service to dispute my account being past due for $4 interest off the delq charge ... like really .... very poor customer service, lack of ownership and customer satisfaction - agents have no common sense to resolve a tenure customer dispute and lack of empowerment to do so... cancelling my card
