Macy's customer service news

Find the latest Macy's news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Let's Have A Parade™: The World-Renowned Macy's Thanksgiving Day Parade® Kicks Off The Holiday Season


... (Mackenzie Ziegler and Johnny Orlando); Building A Better World by Girl Scouts of the USA (Tegan Marie); The Cranberry Cooperative by Ocean Spray ® (Sugarland); Deck the Halls by Balsam Hill ® (Martina McBride); Discover Adventure! by Build-A-Bear ...

David Abney of UPS Joins Macy's Board


Macy's Inc. has named David Abney, chairman and chief executive officer of United Parcel Service Inc., to its board, effective Oct. 25. “David is a strong leader who understands what we need to win in this dynamic, competitive retail environment,” said ...

Old Navy, Macy's Garner Top Spots in September ABX Index


Kohl's, Macy's, Old Navy and Sears were top retailers in advertising effectiveness for September. By Tracey Greenstein on October 12, 2018. Share This Article; Reddit · LinkedIn; WhatsApp; Email; Print; Talk. Customers line up to get into the grand ...

Virtual reality is real success for local firm


Kettering-based Marxent sees its work with Macy's Inc. not only as a valuable partnership, but as a platform for future success. The Macy's partnership is putting Marxent's virtual reality technology front and center on a national stage. Walk into one ...

Macy's Touts Technology Advancements, Enlists Facebook


The $25 billion retailer is partnering with Facebook to introduce nearly 150 e-commerce brands to nine stores beginning early November. By David Moin on September 17, 2018. Macy's Inc. is beefing up technology in time for the holiday season — with a ...

Bethenny Frankel's Skinnygirl Jeans Are Now Available at Macy's and Selling Fast: 'Sonja Morgan Took Every Pair I ...


Within a year of launching her Skinnygirl jeans line, Bethenny Frankel's new venture is already off to an unbelievable start. Nearly every design has sold out on her website, shopskinnygirl.com, and she just teamed up with Macy's to bring her designs ...

Natalie Off Duty Creates Digital-First Fashion Label at Macy's


The partnership is through Inspr, a socially conscious fashion brand focused on influencer collaborations. By Alexa Tietjen on September 12, 2018. Share This Article; Reddit · LinkedIn; WhatsApp; Email; Print; Talk. Natalie Suarez of Natalie Off Duty.

Anderson Township Macy's to add discount outlet


Cincinnati's second Macy's Backstage location will open Saturday inside the existing store at Anderson Towne Center. The discount outlet will open at 9 a.m. and the first 200 customers will receive a scratch-off Backstage gift card valued between $5 ...

Macy's 'Watch-Drop' a Play on Exclusivity


Macy's has a “watchful” eye on innovation. The retailer launches its first “watch drop” on Sept. 5, with limited-edition timepieces, either re-issued or updated, as well as some vintage and retro styles to be introduced each Wednesday from Sept. 5 to ...

Is the future of department stores off-price? Macy's Backstage opens in Tampa


TAMPA — Kishia Gainey pushes a blue shopping cart while eyeing a wall of shoes. The mother of four is back-to-school shopping at a Ross Dress for Less in a Citrus Park plaza. She's already nabbed a pair of D.C. brand sneakers for her teen son that are ...

Macy's stock tumbles as delivery costs overshadow sales beat


Macy's shares tumbled 16% on Wednesday, even after the retailer posted stronger quarterly sales than expected and raised its full-year forecast. Continue Reading Below. The company said delivery expenses will put downward pressure on gross margins in ...

Rachel Zoe Next Up in Macy's Designer Capsule Collections


Macy's, in another installment of its guest designer series, will present the Zoe by Rachel Zoe collection, starting online today and in 152 Macy's stores beginning Aug. 15. “This is a limited-edition capsule collection,” Zoe told WWD. “I'm incredibly ...

Macy's alerts customers to credit card data breach


A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June. Customers were informed of the data breach via a letter, according to USA Today. The retailer did not specify how many customers were ...

Macy's New CEO Says “I'm Open to Acquisitions”


Macy's went all out this year for its 4th of July celebration. There were more than 75,000 firework shells and new special effects including pulsing hearts, swirling water fountains and peacock fans. It was the most dazzling spectacle ever in the 42 ...

Macy's data breach exposed credit card information for some online shoppers


Customers with profiles on Macys.com or Bloomingdales.com were told in a letter that an unauthorized party accessed some accounts from April 26 to June 12 using “valid usernames and passwords,” USA Today reported. The unauthorized user was able to ...

Macy's Online Customers Warned Of Data Breach


We want good Customer Service, though — worldwide — we don't necessarily need it from a person. Buying toys, particularly around the holiday season, continues to be the plan for 2018, despite the end of Toys R Us. And, despite wide projections of ...

TV highlights: 'Macy's 4th of July Fireworks Spectacular' on NBC


Colony (USA at 10) Snyder uncovers some unpleasant facts about Everett Kyne, and Will and Katie question where is the safest place for their family. Correction: These listings originally contained a roster of performers for a previous year of “A ...

Here's How to Watch Macy's 4th of July Fireworks


Happy birthday, USA! There's only one way to celebrate the 242nd anniversary of the birth of our nation: with the largest sparkling lights display in the country, Macy's 4th of July Fireworks. If you're not in New York City to watch the spectacle in ...

Macy's Backstage brings discount deals to Monmouth Mall


There's a new Macy's at Macy's in Eatontown. The department store has opened its new discount store-within-a-store, called Macy's Backstage, on the Monmouth Mall store's lower level. An official grand opening is scheduled for July 7. Macy's Backstage ...

July 4, 2018: Sales and deals at Macy's, Walmart, Target and Costco and more


By. Debbie Lord, Cox Media Group National Content Desk. Share on Facebook · Share on Twitter ... More. Reddit · Pinterest · Email. July Fourth is a day to celebrate independence. For many of us, that means cookouts, parades and picnics. For others, it ...

B8ta's Latest Round Brought in $19 Million — and Macy's


Macy's isn't the only one interested in B8ta. The software-powered retailer's Series B round of funding brought in a total of $19 million and five new investors, including the department store, Sound Ventures, Palm Drive Capital, Capitaland and Plug ...

We compared shopping at TJ Maxx and the new kind of store Macy's launched to compete, and the winner was clear


"We think consumers have become more price-oriented and willing to trade Customer Service and an expensive store design for 20%-60% discounts on the same brand-name merchandise," Morningstar analyst Bridget Weishaar wrote in a research note in ...

Macy's Investment in Tech Startup b8ta Shows It's Serious About a Turnaround


When it comes to reinventing its old department store model, Macy's (m, -3.90%) means business. The retailer said on Tuesday it was taking a minority stake in b8ta, and working with the Silicon Valley startup to expand its new Market @ Macy's concept, ...

With b8ta Stake, Macy's Pop-up Biz Gets A Boost


“The store closure's timing and discounts will vary, as it depends on how quickly each location sells out of inventory,” Toys R Us spokesperson Amy von Walter told USA Today. “I don't have timing on markdowns as the liquidators are leading this process ...

Macy's acquires minority stake in tech retailer b8ta


Macy's has partnered with b8ta, the retail-as-a-service startup that originally started as a way to let people try out new tech products. Macy's has acquired a minority stake in b8ta and will use the startup to enhance The Market, an experiential-based ...

Backstage, new discount chain from Macy's, coming to Austin area


Prices are 20 percent to 80 percent less than what you'd find at a traditional department store, Macy's says. Macy's began experimenting with the Backstage concept in 2015. Attention bargain shoppers: A new wallet-friendly concept from an established ...

Macy's Strong Quarter Casts Brighter Glow Over Retail Landscape


Consumers haven't lost their appetite for shopping the old-fashioned way.Macy's strong first quarter, marked by solid sales and profit gains and even a lift in the usually sluggish women's business, is the first of what's expected to be several upbeat ...

Macy's Shows First-quarter Momentum


Macy's, citing continued momentum in its business, reported net income of $131 million in the first quarter ended May 5 versus $77 million in the year ago period.Total sales rose to $5.54 billion last quarter versus $5.35 billion in the 2017 quarter ...

Coming soon: Macy's big change to compete with TJ Maxx and Ross Dress for Less


After announcing plans to close 100 underperforming stores back in August 2016, Macy's has been working hard to turn its business around in the Amazon age. One thing that's working really well for Macy's is its on-mall, off-price concept called Backstage.

Macy's Backstage to Open Dedicated Distribution Center in Ohio


To support the growth of its Macy's Backstage business, Macy's Inc. plans to open a dedicated distribution center in Columbus, Ohio.The distribution center is expected to open in fall 2019, and Macy's anticipates it will create about 400 jobs. This is ...

Trina Turk Ties Up With Macy's INC for Summer Collection


Bella Hadid, Winnie HarlowDior Backstage Collection dinner, New York, USA - 07 Jun ..... Customer Service. Subscriptions Help Portal · WWD FAQ · Digital Daily FAQ · Penske Media Corporation Logo. © Copyright 2018 - Penske Media Corporation. ad.

Basic Oufitters Meets Up With Macy's Market


The Market @Macy's, the retailer's latest vehicle for introducing consumers to lesser-known and limited-time brands, will launch Basic Outfitters, a New York-based e-commerce and digital retailer of men's wear basics at the Herald Square flagship in ...

Macy's: Save Up To 65% Off Nike And Converse Sneakers Online


Just in time for spring — and, sorry, exercise season! — Macy's is having a huge sale on men's and women's Nike, Converse, Sketchers and other brands of sneakers. Some are as much as 65 percent off, saving you enough for a second (or third!) pair of ...

Macy's Launches a Review of Its $500 Million US Media Business


Retail giant Macy's recently issued an RFI for its U.S. media planning and buying business, a spokesperson confirmed today. “Macy's is conducting a review of its media account currently handled by Carat as part of normal practice to review agencies ...

Macy's Takes to the Street With Nicopanda Collection


Macy's takes an edgy turn with the Sunday launch of a street-inspired Nicola Formichetti "Nicopanda" capsule collection.The exclusive Nicopanda line includes horoscope Ts, oversized hoodies, flirty printed dresses and skirts, satin bomber jackets and ...

Macy's CEO paid 806 times typical worker who made less than $14K


Macy's CEO Jeff Gennette was paid $10.8 million in 2017, according to a company disclosure. The Cincinnati-based retailer also disclosed its typical employee made $13,810 during the same period that ended Feb. 3. The company calculated Gennette made ...

Whole Foods coming to empty Macy's space at SF's Stonestown


Whole Foods is set to gobble up a piece of Stonestown Galleria, replacing a portion of the shuttered Macy's at the west side San Francisco shopping center. The upscale grocer will occupy part of the ground floor of the old Macy's, which closed in March ...

Macy's revival means plenty in store for Star Reward members


How do you get more than $12.4 billion from a tenth of your shoppers? If you're Macy's, it may be by leaving one major credit card partnership and aligning with plenty of others. This is evidently one of the key spokes in the wheel that is turning Macy ...

Macy's CFO Karen Hoguet to Retire


Karen Hoguet, Macy's Inc.'s chief financial officer since 1997, has decided to retire in February 2019, at the end of the firm's fiscal year.Among the industry's more respected financial executives, Hoguet was a close adviser to Macy's chief executives ...

This glamorous fashion show has us Derby-ready. See the styles you'll be wearing this year


The annual spring fashion show that gets us ready for the Kentucky Derby was glamorous, glittery and drop-dead gorgeous. As far as entertainment value, nothing in our area compares to the energy and excitement of the Kentucky Derby Festival Spring ...

Macy's Takes a Cue From Amazon, Tests Lockers for Online Pickups


Macy's continues to struggle with the new generation of digital-first shoppers, but its latest move to capitalize on the online market might just help the iconic retailer bring back its customers. A senior writer at Fortune magazine took to Twitter to ...

Macy's is copying Amazon in its latest attempt to lure customers back to its stores


"In 2017, we put a strong focus on improving customer experience through new service and delivery models, an expansion of Buy Online Pickup in Store, enhancements to our mobile experience and the use of AI to improve Customer Service," Macy's CEO ...

Macy's Backstage brings big discounts to Ocean County Mall store


TOMS RIVER - On the second floor of Macy's at the Ocean County Mall in Toms River is a Macy's store with a different feel. Macy's Backstage, an off-price store within a store, is Macy's answer to TJ Maxx, Marshalls and Home Goods. It is having its ...

Tri-County Mall Macy's to add discount outlet


As one door closes, another opens. On Friday, Macy's announced it will open a discount outlet in an existing Macy's location in Greater Cincinnati in April. Cincinnati's Downtown Macy's department store will close its doors permanently on Sunday. Macy ...

Macy's to introduce mobile checkout, VR furniture design experience and more


Retailers are recognizing the need to integrate the digital with the physical to meet the needs of today's technologically savvy and discriminating consumer and Macy's isn't getting left behind. Speaking at the ShopTalk conference in Las Vegas, Macy's ...

What should replace Macy's downtown?


Scroll to the bottom to vote in the poll. Downtown's Macy's will be closed for business starting on Monday, leaving a large symbolic hole in the center of the city. The Cincinnati-based department store retailer announced in January it would pull the ...

Macy's Ramps Up Tech Push With Virtual Reality and Personalized Online Shopping


Macy's (m, +1.64%) enjoyed a decent holiday season that saw it break a three-year streak of sales declines, and its top executives have made clear they are doubling down on new technology to avoid sliding again. Following its announcement reported last ...

Shoptalk 2018: Macy's Jeff Gennette Keeps Laser Focus on Customer


LAS VEGAS — Macy's Inc. chief executive officer Jeff Gennette didn't sugarcoat where Macy's has been and where it's going over the next few years.The ceo, who kicked off the annual shop-talking retailing conference in Las Vegas, was clear in what the ...

Macy's Debuts In-Store Mobile Checkout In Amazon Rebuttal


LAS VEGAS — The chief executives of Macy's (M) and Target (TGT) offered tacit rebuttals to Amazon (AMZN) Sunday night with their own tech-forward moves, following years of criticism that traditional retailers aren't where they need to be in the age of ...

Macy's Advancing Mobile Checkout in Innovation Agenda


Shopping can be a hassle and Macy's knows it.But the department store retailer is rolling out mobile checkouts so shoppers can check themselves out and avoid the long lines."If you want to talk about the single biggest pain point in our stores right ...

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