Posted by Anonymous
I cannot get anyone to answer the phone. I have no service!! No customer Service!!!!
Mediacom customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Mediacom.
03
Apr
06
Jan
Posted by boomgal
Mediacom is horrible. Boxes are worthless. Driving 20 miles one way every time we have to take one back is horrible. After we bring another home then it doesn't work have the time. When you ask for a credit they only want to give very little. We pay LOTS for our service but I guess we as customers don't count. They keep saying all the money they keep charging us is because they have to pass the higher amount on to us from the providers. Im trying to find a way to get thru to someone who will finally get this cable company where it should hear the people who keep them in business.
16
Dec
22
Nov
Posted by Anonymous
We have had constant outages in our area in the last month, either that or signal is going in and out constant. Now we can't even get to a technician for about a week, and not on a convenient day or time...customer service is horrible service is slow..thinking of canceling my sevice at his time....Not a happy customer
17
Oct
20
Sep
27
Apr
28
Mar
19
Mar
Posted by Complete Lawn Care, Inc.
Medicom is the worst... Phone problems for over 2 weeks... They could not fix it and just left me hanging.. Called my rep. in Dagsboro.. She said there was nothing I could do.. I spent many hours on the phone during work until I talked to Bill Emerson who works for Medicom someplace in the midle of the United States.. He had it fixed in about a week... 3 weeks of phone problems means lost dollars.
Toby Schlick
Complete Lawn Care, Inc.
Millsboro, De.
14
Jan
Posted by Anonymous
I called this morning to verify my appointment. The appointment time is between 1-5. Why they can't narrow the time frame is beyond me. I told the rep. that nobody will be home until 3:45 p.m. I asked her if they could work me in around that time. She told me there are no guarantees. We spend quite a bit of money to mediacom on a monthly basis. If this appt. needs to be re-sheduled they can pull their modems and cable and phone service. My wife would love to save the 200.00 a month.
08
Dec
Posted by jon
We are frustrated with the service provided by Mediacom. We have had our dvr replaced twice, going on 3 times now as it continues to lock up. The service technician, no matter when appointment is scheduled for usually shows up at the very end of day making us last stop. We have intermittent service due to the dvr situation. We pay extra for these services and have had nothing but problems. Although the Service Reps are friendly, that does not fix the issues. If you are going to charge $200+ per month for a service, provide a constant service without all the issues. I never had service issues with Directv other than reception issues during storms and thus reason for changing to cable. We have been without services of one reason or another more with cable as compared to satellite, and that is sad. I, as a customer service manager for a nearly 4500 home housing community would hope that with as many complaints there are this company would perform a thorough analysis of the issues and look for the root of the problems and correct them. Money drives the solutions in this case, however always remember the door for your customer base of new customers will not always continue to turn with all the bad reviews written. Look more at solutions and less at simple apologies, as that is what keeps the faithful customers loyal and the new customers willing to try your product. With no solutions you will soon lose your edge on the market to someone else.
04
Nov
Posted by Angelbabecnk
Mediacom is honestly the worst cable provider in the world. When something goes wrong on their end you are forced to wait a week before they can get a technician out, but when you ask them for a one day grace until you can make a payment they cannot help you. To be such a big company you would think you would hear one good thing about them but everywhere I look I see nothing but horrible things being said about them. Unfortunately I didn't do my research before choosing them as our cable provider and am now locked in under a contract. All these commercials you see about them having technicians available day or night and even on the weekend is a lie! I would like to hear one person saying they didn't have to wait 4-5 days before they could get someone out to take care of the problem. Even when they finally do come out they rarely fix the problem. They will have the order wrong or say they have to wait for another box to come in etc.... And then you get to wait five more days! And what do they do to compensate the problem? They take 20 dollars off your bill!! They need to get it together! I wish I could speak personally with the owners of the company! But who doesn't...
02
Sep
Posted by Anonymous
My 89-year young Mother, living in Northern California,has Mediacom.com service for TV, Internet and Phone connections. She just returned from the hospital and I have been trying to call her for several days. When I dial her number the phone service reports the number temporarily not available. I called the 24/7 Mediacom.com repair service. I explained that I was calling, on behalf of my mother,from Maryland. They did check the line and reported no outages and noted it was likely the modem. Although I appreciate that, the phone STILL DOES NOT work. The very best I got was a service order to follow up. It will take place in two-weeks. It is now the 3rd day. STILL NO PHONE!!!
I ask you.... Is this the way that you would want YOUR Mother treated?? She can not call out for assistance and her doctors can not call her!!
I am surprised that a company as large a Mediacom.com has no such thing as an Emergency Dispatch. Especially when phone service is not operational and the customer is 89-years old!!!
I'll let you, the customer, rate Mediacom.com's service and customer support. I have and it is far from acceptable.
16
Aug
10
Jul
Posted by mately1958
I've been trying to talk to Tech Support about our DVR not working. Every Mediacom number I call is just a recording about the digital adapter and then the recorded voice says to wait for a representative to talk with me. Nothing ever happens. I'm very tired of dealing with this problem that keeps occurring. Has anyone else been having the same problem?
Very unhappy customer
02
Jul
Posted by Dkmd
I will begin by saying the minute that another cable company provides service in my development, I will drop mediacom
I decided to add Internet to my service and was sold a 3 part plan which includes cable phone Internet and came with a free DVR, additional channels to include the guide channel their version of on demand, etc and premium channels
Technician shows up and the order was totally wrong. No wireless, no DVR, no additional channels. So I get the: it's not on my order song and dance so I try to contact the sales person who was not available surprise surprise. Another person came on the phone to tell the technician that yes, in fact i was owed the other service. I was planning to work here and would have had to drive back to pa without Internet service. They were going to cancel the entire order and reschedule it if I didn't take what they had available. So they ended up giving me the wireless because they just happened to have the modem router in the truck after I kicked up a fuss. So I schedule another appointment for several days later (4). Between 3 and 5. So 5 o'clock comes and goes and I decide to call the company to seen what the deal is. They tell me that they are running late and will be there in 30 minutes. that was 2 and a half hours ago so I called again and he said someone would be calling me and that they were very busy. No call yet and that was 30 minutes ago. I took a day off to be here for the first appointment And now have wasted several more hours for this appointment.
I want to be compensated two months of no cable bill for my time. This is no way to treat customers and is an absolute disgrace. How does this company stay in business if this the kind of customer service that they provide?
I don't usually write reviews but I feel that the public should be warned not to enter in a business relationship with mediacom.
29
Jun
Posted by lab
I have been a customer of our local cable company since the inception of cable tv in this area. The local cable company sold 3 or 4 times since 1980(ish) but even though I've moved several times, since this is the only cable company here, I've managed to come back every time. Since the takeover of Mediacom about 15 years ago things have slowly gone down hill. In March 2010 we moved to the house we're in now. In spring 2012 we ordered the "whole-home" DVR as a sales person explained how "good" it was. Well 1st week we found out it's NOT a "whole-home" DVR but a "multi-room (max of 2 rooms). We have had "specialists" to our home almost every month since that time. At approximately the same time they installed that, we started experiencing issues with the internet dropping off numerous times per day. When I call, I have to spend anywhere from 30-90 minutes on the phone only to hear "I'm sorry for this" and "I'm sorry for that". We have gone almost a full year now without paying for the whole-home DVR b/c they keep giving us credits on our bill for the DVR and they've given us a fair amount of credit for internet issues." However I'm getting to the point where $150/mo for basic cable, MR-DVR, and internet is way too much! Since we've ordered the MR-DVR, they have totally re-wired the entire house, given us a new wire from the pole to the house and given us all new equipment. For the past three times repair has been out, I've managed to get a 30-minute window appointment from 8-8:30a.m. yet everytime I call to set up an app't that works for me they "have no appoinments during that time frame" only 8a-Noon or 1p-5pm. (Even the day before I get a phone call from an automated machine reminding me of my appointment - and I love this part - from 8AM -8:30 PM - yes PM!) Well that leaves the whole day wide open for them to come, doesn't it?!
Every time I get the same guy who tells me that his expertise is in the DVR but can't help me with internet issues. Finally yesterday I got the same clown AND his field supervisor. The supervisor told us we were getting a new modem (all-n-one modem/router) like we had previous. OK one day later and no drops yet however my internet speed has dropped from 28mb/s to 9 mb/s.
Today I called and got some woman from the Phillipine call center and all she wanted to do was argue over EVERYTHING I said from the appointment time, to you name it. There wasn't one thing I tried to tell her that she didn't want to argue with me about. I finally asked for her supervisor. This woman was worse yet. I told her about the woman I had just talked to and her reply was "what would you like for me to do for you today?" Didn't matter what I said, the answer was the same. Finally I asked her to transfer me to someone in the USA. "I cannot do that. Noone working in USA call centers today." Boloney! Finally I asked about the disconnect department. "One moment please." I finally get someone in the states and I'm addressing the internet issue. (After being told noone in the state's call centers). This woman says "one moment while I get you in touch with someone who will address your internet issue." OK 4th person )second one who was in the US) and she tells me yes there is a problem with my internet but no appointments Wed morning. OK... so make me one another day... I don't have the capabilty to set up appointments for a specific time frame. Here we go again...
She can see there's an issue but can't do anything about it. "We'll have someone contact you when we have an opening." Yeah! I've heard that story before!
If it wasn't for the fact that there are no other high-speed internet providers in this area, I would have been gone LONG time ago.
The only other internet provider is the phone company and their fastest DSL doenn't compare to Mediacom's slowest speed and I've been told there are too many trees in our area for satellite tv. And since I HAVE to have high-speed internet for my sm. business, I have NO other choices but to put up with this nonsense!
The customer service is only as good as what the reps are taught in their training. If they don't know a part of their software exists or never been trained, then they are able to help a customer in that capacity. Funny how one rep can tell you something about the service or something about your account but another rep "doesn't have access to do that".
15
Jun
Posted by Mediacom - no way
Mar, 2013. I added the phone and internet to my cable service. All was good and the change over went fine.
June, 2013: My internet and phone went down. After about a week the internet came back. I'ts now 2 weeks later and I still have no phone. I can't tell you the amount of people at Mediacom I've spoken to to resolve this issue. I'm waiting for the 4th tech to come if time allows for him to come. It has been terrible. All I get is, "I'm sorry", "I understand", blah, blah, blah. All I want is my phone back after 2 weeks of no service. I have no cell phone so this is really becoming a problem.
I've told Mediacom to cancel the service via email chat and they told me to call them. I HAVE NO PHONE.....
Think twice about the service.
The only funny thing about this....
The 1st tech that was to repair the phone tried calling me to see if I was home before coming over. The phone didn't work and he didn't reach us so he never came. I'm sorry, you are coming to fix the phone and the phone doesn't work so you don't come. Not to smart.
Againg, there are other companies that will take my money and offer better service.
You will get a friendly voice with customer service but you also get lot's of, "I can't do that" and "I'm sorry for you".
Check other options before using Mediacom.
13
May
Posted by Unhappy Mediacom Customer
This is my complaint sent to Mediacom...doubt it will do any good...but what else is left to do...except follow my friends advice and change carriers. Mediacom has become the running joke of my town, and the next town, and the next!
'My complaint is about the number of times per month that my Internet and Cable services are interrupted. Every month the services are interrupted at least 5 or more times. And always at the most inappropriate times. When major sports games are on and when I am doing online class work, the services go out and stays off for hours at a time. I keep getting the same excuse - routine maintenance, really, with four minutes left in a game. I am not the only one in this 50 - 75 mile area who notices this problem and has the same concerns. This is a nuisance to say the least, a very costly pain in the buttocks to say the most...at the price I pay a month for high speed internet and cable services..I expect more. Maybe my friends with satellite services are right to suggest that everyone down in this area needs to change their carrier. Please address this concern A.S.A.P.!'
07
May
Posted by Kylie
MediaCom is a worthless company. Honestly, I think it's easier to forget about the whole idea of internet/cable/whatever, because the moment you sign your soul away to MediaCom, you might as well not have them anyway. Just today, I've been having issues with my internet. I'm connected via cord, and every now and then it just randomly goes away. When I FINALLY got to a REAL person, the guy was literally joking and laughing with his friends in the background while he ran 'tests'. I put quotations there because I find it doubtful his intelligence level allowed him to do anything besides turning a computer on. And even that would have probably proven difficult for him. When the 'tests' were done, he said "Yep, I can see what the problem is. I can get a guy out there on Thursday from 3-5 to fix it." Really? You can see what the problem is RIGHT NOW, but you can't get ANYONE to fix it until THURSDAY? From 3-5? What's wrong with 2? And I would wager what I pay on their bill that the guy doesn't show until 4:50, and then he'll leave the second the clock strikes 5. Because customer service is dead to this company. I have half a heart to go and pay for a lawyer to sue them for misleading advertising. It'd be money better spent than on a bill for a WORTHLESS BS company that is worse than any other company that I've tried. It's cheaper to just go without internet or cable because that way you aren't paying for the same thing.
13
Apr
Posted by lyloks
I find that my experience with Mediacom since signing up for all services has been a nightmare - I have had nothing but trouble with ALL THREE SERVICES - recently it's the phone ( no caller I.D. ) when I talk to a representative ( which isn't easy to do ) thry either tell me that it is my phones problem ( I have three ) or they call my number and it shows up on the ID. ---- I'm certain they are a RIP-OFF outfit that just can't handle the services they charge me for, I will be moving back to AT&T as soon as I possibly can.
30
Mar
Posted by Anonymous
They cannot follow simple directions as connect to one address and send the bill to another address. First bill went to the wrong address and I called to make the late payment, which they took my paymnent over the phone, and was suppose to set up autopay. Well another month went by and the bill wasn't charged to account. I had to call again because the bill wasn't on autopay and I was told I had to set up online or they would send me a form. So here I am starting all over. This was a Christmas present for someone, but I'm not the one being ho-ho-ho.
04
Mar
Posted by disgruntled
Does MediaCom read these comments? If so, they have a lot of splainin' to do. No company has ever gotten as many negative reviews as this one, and continued to stay in business. They obviously just don't care.
My internet service is haphazard at best. In and out constantly.....and it never gets fixed. I think MediaCom sets themselves up in areas where there are no alternative services...so therefore they can be as lousy as they want and nobody has any recourse. Shameful.
08
Feb
Posted by gem
You are doing false advertising on your television commercials about "we can come any time." I called for service and they told me in a week and I asked them about the advertising they had. The response was that it wasn't in this market but what markets is it in since others had told me the same response. If this cannot be accomplished (I wanted two days from when I called) get it off the air
18
Dec
Posted by Josh
Let's face it. I'm voting with my dollars and shutting off service with mediacom after however many months it takes them to shut it off without payment. They deserve it after years of shutting off my internet (but not the tv, and definetly not my router) intermittently to save money, including a month of my internet being out while finalizing my thesis research (with many techs saying they don't know what's wrong).
Mediacom has it built into their system to shut down their customers' internet at certain times to save them money, and every employee, even if just 'doing their job', should be homeless and penniless, just like their executives should be. Dump this company as soon as possible.
