North Face customer service

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Customer Service

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Phone: 888-863-1968

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  • Hours of Operation:
    • Mon-Sun: 4am-11pm PST
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User Reviews

27
Dec

Posted by Anonymous


on 12/27/20 at 7:53AM

I purchased a North Face dark grey long sleeve t-shirt and discovered at home a white NF logo tag sewed onto the outside of the sleeve at the wrist.

It ruins the shirt. Tasteless. I'm returning it.

16
Jan

Posted by Anonymous


on 1/16/18 at 8:26AM

Hi thete I'm desperately looking for the north face camp duffel bag L size color iris purple.
I just love this color but I don't seem to find it anymore.
It says sold out everywhere, is there any chance I can still buy it somewhere??
Please help me.
Kind regards
Fabienne Karpf

29
Dec

Posted by Anonymous


on 12/29/16 at 12:46PM

North Face company doesn't support their merchandise or company name on their merchandise. I will not purchase any of their merchandise or shopping in their stores.

10
Mar

Posted by Frustrated


on 3/10/15 at 11:45AM

My white 0-3 month fleece snowsuit - one of the snaps broke - I just wanted a
Replacement snap. They want me to send the whole thing to them just for a snap.
This is ridiculous - 4-6 week wait to get it back. We will have outgrown it by then.
Tried to call the 888-863-1968 - no one was there no operator this was at 2:20 pm
Someone should be there and couldn't leave a message. POOR CUSTOMER
SERVICE. Not customer friendly. I have 4 of these infant fleece snowsuits in diff
Sizes. Not happy - cant even send me 1 white matching snap for me to fix it.

20
Jan

Posted by Anonymous


on 1/20/15 at 5:50AM

I have purchased a Northface jacket for my granddaughter it is falling a part I am so unhappy I have spent all this money and she really enjoys wearing the jacket I try returning the jacket I have no receipt is been a year and all I wanted to do is to get another jacket

View all 18 North Face customer service reviews »
Customer Service Ratings

Based on 227 votes.

3.3

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North Face customer service news
The North Face Expands Focus on Women

The North Face has teamed with the Girl Scouts of the USA on the campaign and will create 12 outdoor adventure badges by sponsoring programming that ranges from mountaineering and climbing to hiking and trail running.Ferrera, a former Girl Scout, said ...

The North Face Kicks Off Pilot Program for Renewed Apparel

TWICE AS NICE: With the launch of The North Face's Renewed, Patagonia now has a rival competitor selling refurbished apparel. While this initiative is a pilot program, The North Face, a $3.7 billion juggernaut, could potentially lead the charge in ...

The North Face Promotes Two

The North Face has tapped Under Armour's Kelly Cortina to serve as its vice president of global product and has promoted Darren Cookson to global vice president of merchandising. “Kelly and Darren are deeply rooted in our industry and bring fantastic ...

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