Pier 1 customer service

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Customer Service

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Phone: 800-245-4595

  • How to reach a live person:
    • Just dial 5 when recording begins
  • Hours of Operation:
    • Mon-Fri: 8am - 7pm CST
  • Email:
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  • Description:
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User Reviews

24
Mar

Posted by Anonymous


on 3/24/23 at 7:48AM

Still waiting on a credit from order #1206776 returned on 2/5/23. I've contacted the support team multiple times and received no response and no credit. Please advise on this order.
Very unprofessional to not even give a customer a reply after almost 2 months.

20
Dec

Posted by Lak


on 12/20/22 at 6:30PM

pier 1 customer never answers - are the lights out? I didnt receive part of my order and i received a damaged item in my order.. I have been trying to get in touch with them via their support email for almost a month- no reply.. Horrible Customer Service!!!!

15
Nov

Posted by Anonymous


on 11/15/20 at 11:13AM

Hello, I returned order # 23647 and wish to receive credit to my Visa card. Pls confirm. It was a Christmas tree and only part of it was received. All has been returned to you. I have been in touch with your Customer Support about this & you have been kind, however, this has been unpleasant and I wish to see it finalized. Sam was wonderful! The vendor, not so much. But I need credit for this purchase. Thank you. Mary Ann Krauss

17
Jul

Posted by Anonymous


on 7/17/19 at 9:33AM

hire some customer service help!!!!!!!!!!!!!!!!

07
Jan

Posted by Anonymous


on 1/7/19 at 6:58AM

Went into the Lafayette Louisiana store and the store manager smelled like a bottle of whiskey and a carton of cigarettes. She was very unhelpful along with her staff. They are kind of acted like they didn't want to be there. I ask the store managers name and they said she was only filling in but Anne. I think she was drunk. I left without buying a thing and will not shop there again.

Sincerely,

No longer a customer of Pier One.

View all 30 Pier 1 customer service reviews »
Customer Service Ratings

Based on 173 votes.

2.9

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Pier 1 customer service news
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