Planet Fitness customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Planet Fitness.

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Viewing Planet Fitness customer service reviews 26 - 50 out of 948
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24
Apr

Posted by Anonymous


on 4/24/17 at 2:25PM

I have been a member at pf for quite awile now.i am a member at bramblton ave.roanoke va.i have been happy for most of the time.until the last year or so the staff has really suffered they r lazy,rude,and just dont keep up on cleaning.especially the mens lockeroom.it stinks and they never clean the lockers out.the assistant manager has no social skills,i can't understand how she got the job! The machines cusions are cracked witch breeds germs.they need to hire people who are a bit older and dont misuse the little bit of power they posses.Austin (crapbag)!

23
Apr

Posted by Unsatified


on 4/23/17 at 8:10AM

I moved to another state no planet fitness around. Tried to cancel my membership they keep telling me I have to go to location. Then refer you to cooperate but the website has you contact location.

12
Mar

Posted by Not a wilting flower


on 3/12/17 at 6:58PM

Planet Fitness is a joke. They have rules no other gyms have and we don't know what they are until we violate them and some teenager relished telling us so! Many of the rules seem to make no sense and seem part of todays "Don't offend anyone" except the good customers who want to really work out and not eat pizza and polish their nails. And talk about offensive, what is with the huge sign when you walk in that preaches don't be offensive and the absurdity of the next sentence using profanity "We are not here to kiss your ass" ???? Apparently they are far from doing that and apparently lack the IQ of a rosebush to notice their own offensive language, LOL! And don't you dare grunt during your workout (Its another rule), simply use the pink plastic weights!

07
Mar

Posted by Anonymous


on 3/7/17 at 8:04PM

The Conyers Georgia location needs a lot of work there's more turn over then it should be. Tanning beds are constantly breaking down the gym equipments aren't up to par it isn't clean and all they do is stand behind the desk and aren't very professional. We need more caring and clean staff in this facility than what we're receiving.

07
Mar

Posted by Anonymous


on 3/7/17 at 6:58PM

I was at the Wesley Chapel location (Decatur, Ga) and they had a male contractor in the ladies dressing room. When I complained to the manager,she said she couldn't do anything about it. I am definitely canceling my membership.

06
Mar

Posted by Christy


on 3/6/17 at 6:16PM

Customer service is a joke!!! I will never step foot back in that place. I signed up 5 days ago for tanning and to workout. I drive 20 minutes one way to be scammed. I go in tonight to tan, and was told I HAVE to buy goggles to do so. Wasn't told that the first and only time I went in. So after driving the 20 minute drive to do something that I am paying for, and was never told I had to have them, and got to tan without them the same night, I told them to cancel my membership. She said that I had to pay 58.00 to do so. I can understand if that was on me, but I was never informed of that at the time, and if I had I would have never committed to something I KNOW I'm not going to do. I guess the option would have been nice.

06
Mar

Posted by Anonymous


on 3/6/17 at 9:09AM

I have been a member since January 2017. Up until this point I have had a very positive and enjoyable experience at the plantation club. But unfortunately, today around 9:30 AM that changed completely.
When I walked into the women's locker room to put my things away before I began my work out I hear a man's voice behind me. I was completely startled because I did not know that there was a man in the women's locker room. I began to get very upset and express that there was NO SIGN or indication that a man would be in the women's locker room.
He began to defend himself and say "I am just doing my job."
1) there was absolutely NO SIGN indicating that there would be a man in the women's locker room. What if I had been changing and naked I would've never known he was there.
2) he said he announced it "BEFORE I walked in and to ask the fellow ladies about it." If he announced it before I walked in how would I know to ask other people if there was a man in the room? That is a ridiculous statement.
3) he was on the phone giggling and laughing while "supposedly doing his job in the janitors closet." Therefore, he wasn't paying attention fully to what he was supposed to be doing.
He never once apologized and kept defending himself. It is completely unacceptable!
Planet fitness claims to be a "no judgment zone." I feel judged! The lack of professionalism & respect was awful! What kind of a GM would not put a sign to indicate he was there. That is a violation of any individuals rights! To be honest I don't know if I even feel safe anymore changing at this club.
His name is Johnathan. He refused to give me his boss' name, number or email.
I would like for someone to call me immediately and explain to me what will be done to teach Jonathan ( The so-called GM of this club) the value of professionalism. I'm also part of another gym. I am part of 24 hour fitness. And let me tell you if there is ever a man in the women's locker room there are multiple signs indicating so there's no question at hand.
I asked Jonathan for the third time why wasn't there a sign he said, "I don't want to disturb your work out." Well you know what, I rather be disturbed then feel violated as I did in a supposedly "safe & judgement free zone."

04
Mar

Posted by Anonymous


on 3/4/17 at 4:54PM

The planet fitness in Ypsilanti, MI need the bulbs in the tanning beds replaced!! They must be the original bulbs from when it opened, please install new ones, so i don't waste my time and money when i tan and get zero color!!!

03
Mar

Posted by Anonymous


on 3/3/17 at 11:09AM

I have filed a complaint about my local club and the corporate office is unable to get the owner of that club too respond to my complaint. Hopefully tyre corporate office is trying. Hopefully they didn't lose or give up control pin how there brand is impacted by their franchisee.

28
Feb

Posted by Anonymous


on 2/28/17 at 8:44AM

It Would Be Great If We Had A Planet Fitness In Washburn Il. Is There Anyway Someone Could Look Into This? It Would Help Alot Of People.just Love Working Out There..but With The Driving Time..haven't Been Able To Go.. This Is A Suggestion An A Thought!!thank You.angela Hoffman

25
Feb

Posted by Anonymous


on 2/25/17 at 5:09PM

Just left the Rock ridge road location in Stone Mountain. GA. Dealt with a very rude and defiant young lady. She called me a liar while saying she wasn't trying to call me one.
I told her I wanted to cancel and she was jubilant while telling me it was 58.00. And she knew for a fact that the MGR told me that when I signed up.
It wasn't the messsge. It was the messenger. It's employees like that who seem to delight in telling the customer how wrong they are that made me cancel my sons membership. She needs to be trained

18
Feb

Posted by Anonymous


on 2/18/17 at 7:05AM

Can you please open a Planet Fitness in Stock bridge, Ga? There is a perfect spot on Hwy 138. It used to be Value Village. Thanks so much!!!!!!

14
Feb

Posted by Anonymous


on 2/14/17 at 10:29PM

I tried 3 times to become a member at the wesley chapel location in decatur ga they turned me down 3 times as they say improper information i needvto speak with someone in head quarters asap

10
Feb

Posted by Anonymous


on 2/10/17 at 4:07PM

As a member of PF Pullman located in Chicago, I am greatly disappointed that the cable new station that is available to the customers is Fox News. I asked if MSNBC or CNN could be added and I was told that it was the cooperate office that made the decision on what stations were available. I am sure that the clientele on the South Side of Chicago would like an alternative new station to Fox maybe CNN or MSNBC. Also, the club does not have WIFI

08
Feb

Posted by Anonymous


on 2/8/17 at 7:59AM

the gym at overland mo. in the early mornings 7am till 9am has the music up too loud. it's like a night club. I can't hold a conversation! the system skips and pauses several time during a song. ive complained to the manager n regional.

06
Feb

Posted by Vanadee


on 2/6/17 at 11:20AM

First off I blame myself for giving this place a second chance to rip me off again. I can understand the annual fee and monthly charges. What I don't understand is when you don't have a date on your contract for said annual fee and when you ask for a billing reminder it doesn't get done they want to charge your account with no notice and cause an over draft fee again! Now this has happened to me twice in the same location! Now all of a sudden the day is on the contract and the billing reminder isn't really a reminder according to the manger. Wow is all I can say this location needs to be trained in attention to details! I would rather pay the outrageous fees for Golds Gum then deal with this incompetence.

03
Feb

Posted by Busted


on 2/3/17 at 2:01PM

My checking account was charged the annual fee on Feb 1st and I wasn't given any notice. I don't keep money in my account and was charged insufficient funds fees by my bank. I never received any notification via email, which should be a customer courtesy. When I called two different locations asking for a corporate number, I got the runaround. One associate gave me the website and said to use the "contact us" icon. When I did this, it just kept asking me for my home location. Very upset.

01
Feb

Posted by Anonymous


on 2/1/17 at 11:37AM

I have been a member for about 2 years now. I am happy with the club and the people. The staff is always friendly and helpful. I do have a complaint about the WiFi though. I work in communications and it obvious that the people have out grown the network. The last several times I have been in, I have not even been able to link to the router. Most of today's clubs offer free wifi, so it is almost a necessity to have a working one.

01
Feb

Posted by Spud


on 2/1/17 at 8:04AM

Annual membership should be contacted to know there is a bill comming.My checking account got cleaned out around when my rent was due because of no notice.

28
Jan

Posted by Denise


on 1/28/17 at 10:09AM

I fell off the back of the treadmill this past Tuesday, January 24 in the afternoon. I was wondering if the girl who took my name wrote down a report. I have not heard anything back from them, and I will be going to the doctors next week about injury to my shoulder. I would also like to discuss how I was treated at the gym that afternoon. Thank you, Denise Buchly

26
Jan

Posted by Anonymous


on 1/26/17 at 7:00PM

I have been a member at Planet Fitness in Lagrange, KY since they opened. I really enjoy going there. The staff is friendly and it is clean. But, they keep the heat set at 72 degrees and it is much too hot to work out. Several people I know have been saying the same thing and we have been told that they cannot turn the heat down, and that it is controlled by the corporate office. I don't even keep my house that warm. Could you PLEASE turn down the heat so it does not feel smothering? Thank you!

26
Jan

Posted by Anonymous


on 1/26/17 at 6:50AM

overland mo gym on page ave. big fans are too fast too dam cold on a winter morning. staff says they can't fix controls a door is locked

25
Jan

Posted by Anonymous


on 1/25/17 at 10:35PM

Why aren't the tanning bulbs working???????!

25
Jan

Posted by Anonymous


on 1/25/17 at 6:45PM

Why does do you not allow payment in advance for one year? You insist on access to a bank account. This is very suspicious.

21
Jan

Posted by Anonymous


on 1/21/17 at 9:41AM

I am a member at the Waterford MI planet fitness center. I encountered the most helpful and encouraging employee today. Her name was Celest, and her patience and kindness was amazing. I needed assistance and a couple of the machines and she immediately stopped what she was doing to help me. She didn't leave my side so she knew I felt comfortable and showed me other pieces of equipment that would target my areas of concern.
She is to be commended, and she made my visit today spectacular. please be certain to give her the credit that she is due. Thank you so much

Viewing Planet Fitness customer service reviews 26 - 50 out of 948
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