Posted by Anonymous
I am tired of not being able to directly call the quest office of my choice to see how long the wait is for a walk in. This needs to be changed
Quest Diagnostics customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Quest Diagnostics.
22
Feb
07
Feb
13
Dec
Posted by sasha
I have been trying to reach a Quest location for over 2 hours. The first call was to my local Quest location. The phone number listed on the web is not in service. So I called 6 other Quest location within 20 miles. Not one center answered their phones. Finally I found this review web site but only after I am so angry that I really don't think to highly of Quest and will tell my physician that he should not refer patients to Quest. Its time to update your websites. The Vandergrift site does not have a working phone number.
22
Sep
Posted by Anonymous
They pull in a 7.5 Billion dollar revenue and this company can't even hire enough people so that their customers can talk to a LIVE PERSON??? Extremely Frustrating!!!!! All I need to know is if they received (by fax) an order which my doctor sent. It would save me an extra 2 hours of running around.... All I get when I call the local # is an answering machine that offers no option of even talking to a LIVE person--only gives me the main Quest customer # in some remote location. I call that and have to jump through a MILLION HOOPS just to finally get to a live person, and all they can tell me is they never received the order. I want to KNOW WHY..... My doctors office received confirmation that they received it. Why is it not in their system??????
If I could go ANYWHERE else, I would. HORRIBLE COMPANY.
29
Aug
14
Aug
Posted by [email protected]
I have tried to find your onine appt website and I just keep getting redirected to other websites
07
Jul
Posted by Anonymous
Terrible experience on 7/7/2017. Went for blood work and had to wait two and a half hours to be seen. Although there were only 2 people ahead of me. The woman on the front desk was very rude and lacking customer service skills. When I asked to speak to her supervisor she proclaimed being the supervisor. A good agency will never place a rude and unprofessional person on a supervisor position knowing that she will be the face of the agency. I do not plan on visiting Quest Diagnostics in Ewing NJ again.
21
Jun
Posted by Anonymous
My first issue is to praise the Quest Customer Service Quest rep I contacted by phone, ,and to report the following issue to the rep. The young lady was extremely nice, and very professional. I was totally impressed with her knowledge to handle my issue. My biggest complaint was the 30 min. wait on hold to connect with this representative but she made up for the wait with her handling of my issue. My call regarded:
Wednesday, June 21, 2017, 3:15 p.m. EST
This is to inform you at the date and time indicated above I received a phone call, which was identified as Quest Diagnostics on my Caller ID.
I answered the phone and the person speaking started speaking about my credit cards and I need to get a lower interest rate, which they could provide.
I immediately hung up, calling the phone number back, 610-983-2133, which on my called phone ID identified Quest Diagnostics as the caller, no one answered the phone which just rang forever.
Please thank the young lady and perhaps a day off or a raise would be in order. Hey, I can try. LOL. Have a nice day. Kathleen Michaels
07
Apr
12
Dec
16
Nov
Posted by Anonymous
I have to say the customer service is not good. I have called the Clyde Morris Office in Daytona Beach six times and they refuse to return call. I have tried many phone #'s and cannot get a live person. For a large company this is pretty sad. Does anyone know HOW to reach a human. I can see why the rating is only 2.9.
31
Oct
11
Oct
Posted by Dante Crespo
I have been trying to get sone answers from anybody who works for these people and cannot, why? I am trying to make an appointment fpr my son but every center keeps refering him to another facilty. I keep getting the run around and I'm wasting my time. Is there somebody other than these quest jokesters?
07
Sep
21
Aug
Posted by You know who I am
The Columbus,Oh area need to be revamped starying with the managers & leads. All they do is go to lunch & shop on company time? Then they wonder why arre they failing in their duties to the PSC'S & IOP'S. This is why the customers aren't satisfied with the services. If the managers would sopend more time monitoring the bad employees intead of the good ones, it would be a great place to work.The Westerville manager has a phlebotomist who telks handicapped patients not to bring their service dogs in because shes afraid of dogs. The man was blibd for God's sake. Very rude to patients wgen they come in. There's one complaint on this sane phlebotomist, wgo was EXTREMELY rude to a higher up Quest employee, who she didnt know she was servicing. But, shes still employed there? On Aug,19th-2016 a patient came into the Brice Rd location in Columbus,Oh to have an employee drug screen done. She advised the 2 phlebotomist there of a horrible experience she had encountered earlier that day with this same westerville worker, ADRENA. The patient said,this worker treated an elderly lady very rude & trated gerself like she had dobe something wrong. She delt so low that she left the building. She drove an 1hr awsy, including a geavily traffic area to the Bice Rd l8cation to ever avoid going 5 mins away from her home to be serviced by the phlebotomist. She added, she'll never go there again! We apologized for her behavior. My coworker called our manager to inform her about the incident. The manager only stated, she's foing to let the westerville manager know. Totally amazing! Shes also closed down the building for l6nch while patients were there. Yet, the team lead or manager does NOTHIBG because they're scared of this employee. If the manager & team lead (Denora & Kathy) wouldnt be the boxy twins going out to eat on co time, shopping & farning chickens together @ Kathy's mom farm, j6st may e some office work could get done. Ensuring the PSC'S & IOP'S are runnibg correctly to service the patients.Stop sitting around gossiping about all of your employees, lying on people, acting like you dont know whats going on around you when your the blame for 95,9% of it & please stop worrying about where to go get fatter at the next restaurant. Do you jobs!!!!!! Denora need to stop worrying abouut her latch hook cabbage patch braids & get her face out of Kathy Bowlinger behind & just maybe, Denoora would see out of those out dated glasses to run the NORTH side. There's only 4 tood employees there who knows what to do. 2 senior phlebotomist in Dublin & 1 float, who is a male & the lady on Brice Rd. Team players are who each of them are!!!!! I just dont understand why some employees get away with leaving a site w/o permission, xan wstch african movies whike on the clock when the other coworker is servicing patients. He,"Lucky" has also left a whole bag of lavender tubes sitting overnight in the lab that needed to be tested & results released to the physician the next morning, FATAL ERRORS IN THE UTMOST WAY!!!!! HMMMMM, THATS WHY RESULTS DON'T GET TO THE OAIEBTS DR IN A TIMELY MANNER!!!!! The management sucks here @ Quest! The sales management is crap as well. They have their nose so far up the Dr behind that they throw the phlebotomist under the bus. Making promises to the Dr that they cant KEEP.THE MA BEED TO DO TGEIR JOBS BY PLACING DX CODES ON THE RX TO MAKE SURE BILLING IS DONE CORRECTLY SO THE PATIENTS DONT HAVE TO WORRY ABOUT BEING ON THE PH WITH CUSTOMER SERVICE FOR HOURS ON IN. STUPIDITY FOR A $ IN THEIR OWN POCKETS. THANKS LEIGHTON!!!! Management come to talk to you about complaints in regards to children playing in the lab, when ALL OF THESE OTHER ISSUES ARE GOING ON. WHY NOT HAVE A SIGN UP THAT SIMPLY STATES, NO CHILDREN ARE TO BE IN THE LAB UNLESS BEING SERVICED? WHAT PARENT WOULD WANT THEIR CHILD TOUCHING CONTAMINATED ITEMS & SCOOTING AROUND ON THE FLOOR??? YES,, I did tell the parent to reschedule or to come back without her children due to the 2 yr old child was being spun around by the arms of her brother. Accident waiting to happen!!!! This place is a UNORGANIZED ZOO and need to have a slue of SECRET SHOPPERS & UNDERCOVER BOSS'to go in the Columbus Oh region to see whsts realky going on!!!! A better team lead should have been picked other tgan tge one that was picked for Ms Lorraine because she's lazy & doesn't help out when she dlearly can see a wsiting area full of patients. "Don't let that position go to your head" How can you help your manager when you worked in a womens gealth care atmosphere? Msybe thats why you stand around & dont help. Im not mad because God will ALWAYS prosper me! I told my manager, I'll turn in my 3 uniforms on 8/22/16 along with my key to the PSC that I worked at. There's no way I'd never allow anyone to discount me or disrespect me in a sneaky way as this company did & as they do their fellow employees. All I need to say is I did my job with the EXCELLENT TRAINING THAT I WAS PROVIDED TO GO TO A DUMP OF A PLACE WHERE THE COMPUTERS ARE ALWAYS DOWN & NOTHING WORKS! NOR CAN THE MANAGER GET APPROVAL FOR ANY NEW NOTHING. A MULTI MILLION DOLLAR CO STILL OPERATING ON WINDOWS 7 & NO ROUTER. SETTING UP FOR HACKERS TO PLUG IN A USB CORD TO DOWNLOAD PATIENTS INFO. DO YOU KNOW HOW MANY IT DRUG SCREENING CUSTOMERS HAVE SEEN THE SYSTEM GO DOWN & SEEN THIS???. INVEST IN NEW MANAGEMENT & update computer software.IT sucks as well! Oatiebts come with UNITED HEALTH CARE INS to get charged. Only 3 phlebotomist i have seen tell the patients the TRUTH in regards to this matter. UNITED HEALTH CARE HAS A CONTRACT WITH LAB CORP & YOU WON'T BE CHARGED FOR USING THEIR LAB.THATSS A TRUE HONEST courtesy in the least bit. RUN TO LAB CORP SO YOU WONT BE BILLED!!!!!! Theres soooo muvh more I could say, but I'm sure if you read the score card on this company, you already know where im coming from, Gladthis horror ride is ovaaaaaaaa! Kelly, I hope you're in for their shenanigans. I see why Evelyn moved to another region. Im sure you will too. This company has the WORSE COMMUNICATION SKILLS THAT YOU EVER WANT TO SEE. Clean house & do it quickly before you go deeper.
24
Jul
18
Jul
Posted by S.Naqvi
I had lab done on 07/12/16 in Belmont, MI. It is 07/18/16. I still DO NOT have the result. is impossible to reach any live soul! What the hell am I supposed to do. I tried to call one James E. Davis,a Senior VP in NJ , neither he is in nor his secretary. Have left messages twice for her to call me, it has not happend as yet. None of these no good people! I am madder then hell. Quest does not give a hoot to patient like me?
03
Jun
24
May
Posted by Anonymous
I have been on hold with your company quest diagnostics for 1 hour and 15 minutes.... I have a question about my 507 dollar bill....I am going to Hang up now ....I've heard someone will be right with you about 50 times... So since I can't reach you how about you call me.... ... I've put this redicious situation on social media.... I'm so done....total wasted time on hold 1 hour 25 minutes
19
May
25
Apr
Posted by P. N.
I totally agree with some of the reviews that have been posted. This place is the worst! You can't get a live person on the phone and they've closed all the collection sites that used to be open on Saturdays when someone who works during regular business days CANNOT get to them, except for Saturdays. It is not a user friendly facility and getting more and more inaccessible. What's a working person to do, especially when you have to FAST for certain tests that are ordered by your
physician.
05
Apr
Posted by K.J.
Customer service is the absolute worst! Have to navigate automated phone hell to get to a human. Then put on hold for 40 minutes while the recording tells me what an exemplary company I've reached! When I asked the representative why the wait is so long, she says it's because it's lunch time. When I told her it's always that long, she said they were shorthanded. When I asked her who I could talk to about the consistently long wait times, she said her supervisor could not help me and that they track the number of calls coming in and the wait times so they are aware. I said, "So I guess Quest is comfortable with this level of poor service." She didn't know what to say to that. Not that this post will change anything, but it feels good to rant!
