Find the latest Sallie Mae news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
(Adds comment by Sallie Mae spokeswoman). By Elvina Nawaguna. WASHINGTON, March 27 (Reuters) - U.S. lawmakers on Thursday grilled an Obama administration official on the government's decision to renew a contract with student loan servicing ...
Sallie Mae (Photo : Sallie Mae) Delaware -based Sallie Mae is launching a new loan management, servicing and asset recovery company called Navient, Inside Higher Ed reported. Delaware -based Sallie Mae is launching a new loan management, ...
On Tuesday, Warren sent a letter to Sallie Mae chief executive Jack Remondi, requesting that he provide her office with, according to the Huffington Post, “scripts its Customer Service representatives follow, an accounting of its borrowers with federal ...
It will provide customer support to help 12 million customers repay their education loans. John "Jack" F. Remondi, president and CEO of Sallie Mae, announced the name and logo to the company's employees on Tuesday morning. "We were really looking for ...
Upon completion of the transaction, Navient is expected to service nearly $300 billion in student loans, providing customer support to assist 12 million customers in successfully paying their education loans. The newly named Navient will continue its ...
Warren, a Democrat from Massachusetts, wants detailed information on Sallie Mae's practices, including scripts its Customer Service representatives follow, an accounting of its borrowers with federal student loans in income-based repayment plans, and ...
Christiana-based Sallie Mae, which is splitting into two companies, has given a name to its planned loan management, servicing and asset recovery company. Sallie Mae announced on Tuesday the name of the new company will be Navient. Sallie Mae will ...
SLM Corporation (SLM - Analyst Report) – also known as Sallie Mae – is being investigated by a coalition of state prosecutors related to its student loan practices. The probe is led by Illinois' Attorney General, who is reportedly examining all of ...
Illinois Attorney General Lisa Madigan has opened an investigation of loan servicing complaints against Christiana-based Sallie Mae amid growing scrutiny of education debt, her spokeswoman said. Madigan is leading a multistate probe, according to her ...
"We are responsive to all requests, sharing how our Customer Service practices help customers succeed," the spokeswoman added. Spokesmen for the CFPB and FDIC declined to comment. A representative of the DOJ didn't immediately respond to a request ...
"Since the passage of Dodd Frank, the frequency of these inquiries has increased significantly, and we are responsive to all requests, sharing how our Customer Service practices help customers succeed," Christel added. Congress created a consumer ...
Illinois Attorney General Lisa Madigan opened an investigation of loan servicing complaints against SLM Corp. (SLM), the student lender known as Sallie Mae, amid growing scrutiny of education debt, her spokeswoman said. Madigan, a Democrat, is leading ...
Loonin said it's likely that Sallie Mae's count of complaints is under-reported. She said the company either isn't being truthful, or borrowers are unable to get through the company's maze of Customer Service representatives in order to lodge a formal ...
“Providing quality Customer Service to millions of American students and their families takes a talented, dedicated team of employees,” said Remondi. “We have found them here in Wilkes-Barre. We applaud the Governor for his efforts to help facilitate ...
Employees at the site in Hanover Township perform call center, collections, and back-office services for student loan customers. Every month, Lavoie said, the Hanover Township employees process more than 7 million student loan payments, handle more ...
"Providing quality Customer Service to millions of American students and their families takes a talented, dedicated team of employees," said Remondi. "We have found them here in Wilkes-Barre. We applaud the Governor for his efforts to help facilitate ...
Fighting for his own bleak re-election prospects, Gov. Tom Corbett will be in Luzerne County on Friday to announce an "expansion project" at the Sallie Mae call center in the Hanover Township Industrial Park. Sallie Mae spokeswoman Nikki Lavoie refused ...
If consumers see an offer through social media and cannot tell whether it is legitimate or not, Scambook advises reaching out to the company directly through their official website or calling a Customer Service phone number to confirm the offer.
While Customer Service isn't the first thing people associate with student loan servicers, it has a large role in determining how much business servicers get from the government. Continue Reading Below. Each quarter, the Department of Education issues ...
One will offer private education loans and additional banking services, while the other will provide Customer Service and collections for student loans and other forms of debt. “This transaction allows us to focus our operational and technological ...
In a recent blog post, the Consumer Financial Protection Bureau's (CFPB) top official on student loans, Rohit Chopra, highlighted Sallie Mae's poor Customer Service figures and increasing government scrutiny, the Huffington Post reported. Like Us on ...
A federal consumer regulator has taken aim at the Department of Education's preferred companies for servicing the agency's $1 trillion in student loans, highlighting potentially poor Customer Service and raising the specter of increased government ...
In April, GC Services was hit with a similar complaint by two consumers who had been contacted by other divisions of its call center business. The plaintiff is represented by Todd M. Friedman and Nicholas J. Bontrager of the Law Offices of Todd M ...
She said most of the jobs are call center and collections positions. U.S. Sen. Bob Casey met with new CEO John Remondi on Wednesday after sending a letter to the executive in June urging him to keep the company's jobs in the region after its restructuring.
But Sallie Mae still holds more than $110 billion in such loans, collects payments on them and provides Customer Service for borrowers. The company contends the $2.1 billion it had borrowed as of the end of 2012 funded liquidity needs related to the ...
SLM Corp. (SLM) dealt bondholders a blow as the student loan company prepares to move cash-generating assets out of their reach and rely more heavily on secured funding as it seeks to split into two separate entities. Fitch Ratings cut the company ...
NEWARK, Del. — Sallie Mae plans to split into two separate, publicly traded companies. The student loan giant also named John Remondi as its CEO. Sallie Mae, formally named SLM Corp., said Wednesday that the two separate companies — an education ...
Officials said once the student loan provider's expansion is completed in mid-2013 a total of 900 people will be employed at its call center. Sallie Mae opened its Muncie office in the Airpark industrial park on the city's north side in 2006. The ...
MUNCIE, Ind. (AP) - Officials say student loan provider Sallie Mae is planning to add 200 jobs at its call center in Muncie six years ago, 1 of 3 it has in Indiana. Officials with Sallie Mae, the city and Delaware County say that once the expansion is ...
186 Comments. 2629466579. Dear Customers: Stop Making My Call-Center Employees Cry 120 Comments ... Contact Us. Comments Moderator: EMAIL | AIM; Media Inquiries: EMAIL; Tips to the Editors: EMAIL; technical support: EMAIL; Permissions: EMAIL ...
How Digital Signage Saved Thanksgiving · 7 Steps to Revolutionize Your Bank's Customer Service Strategy · m-Powering the Enterprise: Developing a Strategy ...
Sallie Mae shut-down the call center in the fall of 2010. Bay Haven bought the 133-thousand square foot building and the 24-surrounding acres for 1-and-a-half million dollars in December 2010. School officials hoped to use it for the North Bay Haven ...
The old Sallie Mae call center in the Lynn Haven Industrial Park may soon have new life after all. The building is being sold. Bay Haven Charter Academy, which bought the facility from Sallie Mae in December 2010, is selling it to an unnamed buyer.
The US Education Department must step up its oversight of private student loan debt collectors, improving the tracking of borrower complaints and changing its commission system to reward Customer Service, a report found. Contractors hired by the ...
QuitAssist is a website Philip Morris offers to help you quit smoking the cigarettes that they sold you in the first place. And there's Mohegan Sun's Responsible Gaming hotline, which helps gambling addicts who throw their money away in those very same ...
Our old friend Sallie Mae is up to her old tricks again: trying to sell students on extremely dangerous variable rate private student loans with this press release, which touts “changes in the law and improvements in the economy that translate into ...
When the Student Loan Marketing Association was founded in 1972, it was a government-sponsored enterprise — like Fannie and Freddie. It later became known as Sallie Mae, and by 2004 it had been completely privatized; it is now a 100 percent publicly ...
The company has a call center locally in Hanover Township. As a result, private student loans are widely regarded as a last resort in paying for college, after scholarships, grants and federal loans have been exhausted. A Sallie Mae executive, ...
... not stood firm on the issue, and that if he supports education, then he should support Bay Haven's move into the vacant 133000 square foot call center. ...
This new company says it's call center would employ 500 people. Bay Haven paid around a million dollars for the property. Lynn Haven city officials have ...
The Sallie Mae Corporation agreed to sell the facility in the Lynn Haven industrial park to Bay Haven last month, after the call center closed. ...
Sallie Mae was a call center for loan originations, helping students get loans for college and employing over 600. While agreeing to expedite the easement ...
Sallie Mae, the student lending giant, laid off more employees this week at its Customer Service center. The company, based in Newark, Del., ...
Sallie Mae spokesman Martha Holler said the Muncie call center facility is taking in 50 new jobs, which are already in process. The announcement came on the ...
MUNCIE — A Hartford City woman has sued the city of Muncie over her fall at the northside Sallie Mae call center. In the Delaware Circuit Court 3 lawsuit, ...
... 2010 MUNCIE - A Hartford City woman has sued the city of Muncie over her fall at the northside Sallie Mae call center. In the Delaware Circuit Court 3 ...
About 100 customer-service employees at Sallie Mae in Hanover Twp. recently lost their jobs. The layoffs occurred after Congress passed health care reform ...
Customer Service workers at the Sallie Mae student lending and loan processing center in Hanover Township were let go Friday as part of a companywide ...
The Florida-based Customer Service center provider is opening a new facility to provide support for several of its newest health care clients. ...
Sallie Mae opened a facility in Newark, Del., in November 2008 that focuses on the company's private student loan business, including credit underwriting, collection, Customer Service, compliance, business development, and its new retail deposit business.
