Smoothie King customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Smoothie King.

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Viewing Smoothie King customer service reviews 26 - 50 out of 69
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17
Aug

Posted by Anonymous


on 8/17/19 at 8:18AM

Thursday, August 12, 2019 I arrived at the location at 3303 S. hwy 6 at Williams Trace at 6:15. I'd looked online and it showed this location opened at 6:30 am. I had to be at work for 7:00 am so I was okay on time. A guy that worked there was in his truck waiting for the opener to get there also. She got there at 6:45. I said " oh, you're a little late this morning. She said very dry and unapologeticall, "no, we open at 7. I said online says you open at 6:30 and so does the sign on the door. She didn't respond. I went in and got my smoothie. She never apologized. I was a little late for work. But the issue was her nonchalant attitude. There's another Smoothie King about 1 mile from that one. But I always go to this one and have never encountered an attitude like hers.

07
Aug

Posted by Anonymous


on 8/7/19 at 12:51PM

Your contact is horrible, on hold for 25 minutes finally just hung up! I have persistent problems with store # 1432 and their scanner but the worst is trying to get help from guest relations or customer service

05
Aug

Posted by Anonymous


on 8/5/19 at 9:42AM

I wanted to touch base with you and let you know that the manager of your store in Metairie Louisiana on Veterans and David Drive has one of the most rudest managers I've ever spoke with. I am trying to order a supplement called Concentrate for my daughter in which I have purchased from the exact store a couple of years ago .. it was ordered for me. I was told he had never heard of it he refused to help me and he was rude.

03
Aug

Posted by Anonymous


on 8/3/19 at 12:21PM

Went to Broadway, Tyler,TX location today. Love the smoothies but a bit concerned of the sanitary status. Above the sink where they wash out blender containers there is black spotted substances all over the tiles behind and above the sink. I have a picture if needed I want to keep doing business here and hope this concern will be addressed
Thank you

15
Jul

Posted by Sharmand


on 7/15/19 at 9:44AM

I visit smoothie King 7 days a week. I receive a receipt for all transactions, I think that it's very unfair for your customer to only be rewarded that $1 off every $15 days . I assure you I have a receipt for every day since the beginning of May, I also never received my birthday reward, I have tried to reach the website and wrote in once , however I just wanted to share this , I'm sure I am not the only customer addicted to your smoothies. Thank you have a awesome day

22
Jun

Posted by Faye


on 6/22/19 at 4:52PM

So went to Smoothie King order to drink waited for it forever I was the only one in the drive-thru looking and see the lights turn off and one employee jumping around with his hand up in the air just dancing some girl came out and look like they were just having a grand old time and I got upset and took off not the perfect first experience with Smoothie King that I had very disappointed

21
Jun

Posted by Liz


on 6/21/19 at 4:42PM

I went into smoothie king in Austell,Ga (east/west connector). Today is national smoothie day. Atvthe register I was told I can get the free smoothie on a different day. As I was waiting to pickup my smoothie, I leaned over to ask a lady if there was a time frame in which I should return for the free one, she looked at me like I had 10 heads and said she has no idea. I asked if she was unaware, she answered and said she knows nothing about it. I was confused. I asked for a manager, she said she is (with an attitude)She said that kind of promotion comes from corporate so I asked is she just not participating in it? She said she doesn't know anything about it and refer to online or the app. I was shocked at how short and annoyed she got, especially being the manager. She rolled her eyes with a smirk shaking her head. Her customer svc is horrible. What is she teaching her employees under her. None of them smile or are welcoming. The security guard was the friendliest. It took another customer to answer my question. I don't usually write reviews but we as paying customers shouldn't be treated like such. I went on the smoothie king reviews and see others complain about that location. Evidently she doesn't like to participate in accepting coupons or promotions smh. The smoothies are tasteful unlike her attitude.

21
Jun

Posted by KKW


on 6/21/19 at 10:48AM

Unfortunately, my location is terribly under staffed. Six people in line waiting to order, eight people waiting for their order. Every one is doing their best to be patient, but this is a problem during lunch every day. No obvious manager onsite or available to assist.

17
Jun

Posted by Michael


on 6/17/19 at 9:43AM

It's in the mid-90s in Knoxville. Your Smoothie King store says they no longer use styrofoam but are using a thin plastic cup that has zero insulation quality. I bought a koozie about a month ago to keep the Smoothie cold until I could get back home with it about 12 miles away. I go back today and they tell me they don't sell Koozies anymore. There's no way to drive 12 miles from the Smoothie King to home and still have a frozen drink. I will not be visiting that Smoothie King again and I have been a regular customer for years. I'm headed to the other store in Knoxville and hope they have the Koozies otherwise I guess I'll find a new place to get something to drink that's cold.

13
Jun

Posted by Anonymous


on 6/13/19 at 8:40AM

I will NEVER go to a Smoothie King again. After driving for 1.5 hours I stopped at the Smoothie King on Lakeside dr in LYNCHBURG VA for lunch. I had to use the restroom badly but the manager (older woman) said I had to order prior to using the restroom??? I could not believe that someone was stopping me from peeing until after I ordered. I walked out and over to Panera where I used the bathroom and spent $13 for lunch. I have NEVER heard anything like this and won't darken a Smoothie King Door again. I have already told 5 people about this and will continue to tell this unbelievable story

05
Jun

Posted by Adriana


on 6/5/19 at 4:47PM

I would like to talk to the manager from the Smoothie King in Laredo, Tx. The address is 1408 Del Mar Blvd I had a horrible experience I was humiliated in front of my kids and the staff at the smoothie king by the manager Andrea. I called and ask to speak to the owner as I am a regular customer and I just kept getting the run around. The staff would just pass me to the same rude manager. I would really like to get contacted regarding this matter as this is not the first incident.

05
Jun

Posted by Theresa


on 6/5/19 at 12:43PM

I went to Smoothie King in Laplace for the free pineapple recharge promotion. I am allergic to pineapples so I asked for a strawberry recharge and I was told by the young lady she couldn't make any other kinds of smoothies for the promotion as per her boss. I pulled up my email and showed her that it did in fact say if pineapple wasn't your flavor of choice, strawberry and strawberry mango were other options. Please advise me on this misleading advertisement or did I just misunderstand it?

02
Jun

Posted by Eleanor


on 6/2/19 at 3:43AM

My daughter and I went to the new smoothie king in grand Praire TX on camp wisdom street. I bought both smoothies and she got hers and it was watery and it took another 10 before I got mine. It look like they took care of all the drive thru customers first before they did my drink and then hand me my smoothie and say I'm sorry it took so long. I was not satisfied with my service

28
May

Posted by Vicki-Juliana


on 5/28/19 at 7:01PM

I went to get smoothies for my daughter that is very sick I was going to get multiple smoothies for over night. I arrived at 8:30 with the internet clearly giving 9pm as closing, the front door also stated 9 pm. The girls behind the counter said they were closing and refused to make the smoothies I needed. I'm sorry but this is wrong. Employees should have locked the door prior if they were really closing and not just being lazy not wanting to make smoothies.

03
May

Posted by Anonymous


on 5/3/19 at 9:06PM

We have been going to smoothly in Orange Texas ever since they opened and have been very satisfied until lately. There has been a change in the employees and they are very disrespectful! Very very slow too.It want take long for this to have a permanent affect on this business! Orange is a small town and we really need this in our town! We love the products that are offered but something needs to be done about the employees! Thank You!

30
Apr

Posted by Anonymous


on 4/30/19 at 8:44PM

On April 26, 2019 I visited the Smoothie King that is located at 3680 Cascade Rd Suite A1, Atlanta, GA 30331.

My visit was during business hours. The front door was locked and the security roll-up door had been pulled down about halfway. There was a handwritten sign taped to the door stating that the dining room was closed due to lack of staff.

There were several cars waiting in the drive-thru, and the line was not moving.

Additionally, there were also other cars that had already gone through the drive-thru and had parked in the front parking lot because they were still waiting for their orders. The reason why I know what was going on, is because eventually a cashier would bring drinks out to a car and then it would leave.

The employees were working as quickly as they could. It appeared that the store was severely understaffed.

12
Apr

Posted by Anonymous


on 4/12/19 at 8:05AM

I love smoothie king, But the location 1740 Indian Trail Road. Suite 100 Norcross, GA 30093, Was a horrible experience. This was my first visit and my last visit to this location. The services was so slow I mean I could have went faster than the whole staff by myself. I waited 30 min. to order And when I order the girl act like she didn't know what I was talking about.I was reading directly from the menu,After finally ordering I waiting another 15 min. And still haven't received my smoothie. I even went inside to get my smoothie still no smoothie available after a whole 45 mi. I finally just decides to leave. I called the manager, The manager who was working on 04/12/2019 Morning. She was not helpful told me she had just made my smoothie and I can come back and pick it up,At this time I have made it to work and my smoothie had just been prepared. This location is the worst I ever seen. It needs to be permanently closed.

08
Apr

Posted by Anonymous


on 4/8/19 at 1:50PM

My name is Kym. I am from Palm Coast Florida. I had the opportunity of visiting one of your stores #1296 in Charlotte, NC on March 17th 2019. I have finally been able to contact you to let you know how impressed I was with not only the overall store itself but the incredible service I received from your manager and staff. Not only did I have a great experience but noticed how clean the store was and how amicable the staff and store manager Charles was. I go to Smoothie King every day in Palm Coast or if I am traveling. Please make sure someone in the management contacts the Smoothie King Store # 1296 to let them know what a wonderful experience I had at their store. Thank You, Kym

28
Mar

Posted by Spiller36


on 3/28/19 at 4:48AM

Could you hire two worse employees at the 27 S Pleasantburg Drive location in Greenville S.C? Nothing like paying over 7 dollars to get treated like you are a complete bother to these two and then to get a shake that was not good at all. I should have just went to GNC where I get treated like they actually appreciate my business! I'm really sorry these two actually have to show up and work, they obviously didn't want to be there. Maybe relieve them of this hassle of a job so two people who will actually do their job can have a shot. I certainly won't go back to any Smoothie King.

08
Mar

Posted by Anonymous


on 3/8/19 at 1:14PM

I was charged for the wrong order this has happened twice the first time I let it go the second time I'm not . I called the Flowood Ms location when I realized the charge had not been voided off my card . The manager said it's showing a zero balance on his end . Well my bank account says different. The next day I contacted customer service the gentleman said he would contact the manager of the location and I would hear back from someone. Nope still waiting. They have young kids in there running the business no adults there always laughing to the point they can't even ask you what you want.

02
Mar

Posted by TiTi


on 3/2/19 at 12:18PM

I moved in Hialeah on 57 ave in Florida. I noticed the employees need training in customer service skills. The welcome is Just awful. I enjoye come into the store is just that they're bringing the store down the employees here on 57th Avenue in Florida right off of a 183rd street. I been sitting in the car 7 minutes no one has come to the window in said 1 moment please it is 2:15 in the afternoon and I'm sitting here in the car going on 8 minutes now He just came to the window after 8 minutes open the window told me the price not even good afternoon thank you for waiting rude customer service

28
Feb

Posted by N/A


on 2/28/19 at 3:35PM

11037 Shadow Creek Parkway, Pearland Tx. - Will not go to this location again. They have a young white male with hair all over his head dancing and throwing his hair all over the place. Unless you want hair in your smoothie do not go here.

04
Feb

Posted by Powell


on 2/4/19 at 3:47PM

Your employee Elana J., was very rude and had just an overall poor attitude. She was not friendly or welcoming and my lemon ginger spinach smoothie was made twice and was watered down. The other employee was experiencing problems and she told her it was because she used too much ice and that she needed to add more water. She never really assisted her, just told her to add more water. The other employee really tried and she was very apologetic. Elana was giving me the bitter lemon face and when I asked for my money back, she passive aggressively complied. She was awful and gave no customer service!

05
Jan

Posted by Natalie Pitts


on 1/5/19 at 4:39PM

I am here at your 4925 Government street location BR LA, and there's a car line out of this world through drive through and no one is assisting the customers!! Lights are in but the doors locked and it's operating opening hours but NO ONE IS HERE TO SERVE CUSTOMERS!!! OUTRAGED

27
Dec

Posted by Anonymous


on 12/27/18 at 2:59PM

Store number 0455 Location 9220-A Hwy 6 South Houston Texas. They were busy but Alice took my order and the other employee made it perfect. Couldn't ask for better service. Find it in your budget and give them a New Years raise Thank yo

Viewing Smoothie King customer service reviews 26 - 50 out of 69
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