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I have been an loyal Alltel customer for over 9 yrs. Currently I have 3 lines. Alltel use to provide the best customer service at great prices. Drastic changes have happened over the last two years leaving their customers very unhappy. The call centers are unable/unwilling to help solve problems and don’t seem to be able to answer basic questions. Their billing department has had several issues and it takes hours/days to get them corrected. My calls are constantly dropped and other phone services are beyond horrible. As a former loyal Alltel customer I say don’t switch to Alltel if you have a choice. I am leaving as soon as my contract is up.


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