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I expected to return a vehicle at 1500 hours but returned it at 1615 hours. I was charged an additional $68, called a penalty, for being late. That was more than the one full day rental ($58.40) that I contracted the vehicle for. The charge is unconscionable as it relates to customer fairness. I called Customer Service and the representative held very firmly to "the policy" for being late. I have been an Avis customer for over twenty years and this is the first time this has happened to me. I will be reconsidering who I rent from in the future, and will make sure I know what the "penalty" charges are from here on out.

Your company ought to at least reconsider how you assess the penalty for lateness. Divide the daily rate by twenty four and multiply times the hours late. It is at least fair to both parties. But to charge a penalty greater than the daily rental rate in today's economy and competitive environment is beyond normal belief.


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