Flag Cathay Pacific Customer Service Review

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21st May, CX904. Due to take off 06:20. Flight offloaded at 09:30 for technical reasons. Chaos in the departure lounge. One announcement at 10:45 saying get on the buses to hotel. Told at hotel that flight will take off at 8pm just as e-alert says 9.30pm. Told to congregate at 7.45pm for buses. CX staff say waiting for bus schedule. Gave up and went to bed at 10pm. Phone call at 11:20pm says wake-up call booked for 4:30pm. No wake-up call but alarm woke me up to find paper pushed under door saying buses leaving at 6.30am. First bus leaves at 6.50am. Last bus leaves passengers rushing to gate. Take off delayed due to "lost" passengers. Finally arrive back in HK at 11:45am. Marks for communication skills? Absolute zero!


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