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Wow, a lot of anger and understandable frustration with Sovereign Bank. I just got through my own stressful mess trying to use phone service, which I will never, ever use again. Although I had very polite and professional people talking to me there was one major mistake made that got even more messed up after three other people got involved. There seems to be no way to get back to someone you spoke with before even if you have a name and extension # and a referral#. No interconnection between phone help and the bank you have you accounts in.
In my case, a simple request to take money from one CD that matured to be put into a different CD with the interest accrued put in my checking became a nightmare when that transaction was reversed...then " corrected" twice without anyone telling me that they were moving my money around. This resulted in the original amount of money getting withdrawn back out of my checking resulting in bounced checks and online payments and of course from the bank because of "insufficient fees".
I must say the people in my Acton brance are all very polite and especially the branch manager Monisha who I sat across from for an hour while she tried to straighten out the mess or even talk to the phone people herself. It wasn't her fault yet she fired off an email to the higher ups about the ridiculous errors and and rude behavior that she got while talking to someone from her own bank.
Somehow all was made right...fees reversed and I applaud Monisha for making it happen...but these kind of mistakes shouldn't happen and at the very least I expect a formal apology. If we make a mistake and overdraw our acct. with our money we get a fee. Yet when Sovereign makes a HUGE mistake that creates a ripple effect and requires four people to correct...I would love to charge the bank a fee.


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