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I wish I had read all this before I booked with them. Recently tried to travel from Amsterdam to HK with them but flight cancelled for 3 - yes 3 days due to technical difficulties. After queuing at airport with a 6 year old for 3 hours managed to get on a flight to Bangkok with KLM (Was trying to get to Phuket). Had to stay in worst hotel in Amsterdam for the night, fight for the 1 shuttle bus every hour, sit in seats 44 on KLM (ok so not technically Cathay's fault) so both of us sitting upright for the night flight. No meals as kids and veggie meal that I booked a year ago obviously not on KLM despite their efforts. I paid extra with Cathay to go to Phuket vi a HK to meet family there and avoid a night flight.

But the main rant is that I have tried to call them to request an upgrade on my return flight (one can but ask) and I can't get through to anyone who can help. I was told to ask at the airport or submit the online form. Ok maybe I am being a bit cheeky asking but regardless I should be able to get through to someone in customer services to at least inform them of my horrible experience flying with them - we appreciate your feedback etc....Not even confident they won't be so bad on the way back.


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