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What can I say, simply the worst customer service experience of my life. I am a young woman, 8 miles out of Boston Logan and the tire almost falls off the car. I broke down on a bridge in a very unsafe area. I called the office and asked for assistance and later I found out that they didn't even turn in the call for 90 minutes. in the mean time my husband is trying to help me so he calls the office and speaks with Manager Steve who says he will send another car. LIES! they never intended to send a car! The state Police comes by and says I am parked in a very unsafe neighborhood and I need to move. I CAN'T! Steve the manager keeps lying to to my husband and telling him that someone is on their way. 2 1/2 hours later the tow truck arrives.
I get back to the office and Stevey is 25 and starts talking sweet to me! Are you kidding!!!! I rent 100+ days a year with and I am done. This is the last straw. I am going back to Hertz and I will pay a little more and get MUCH BETTER SERVICE.

Thanks AVIS for a memorable night.


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