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Re: Vollendam Alaska cruise July 25 to Aug. 1, 2012

Fabulous facilities, activities and crew.

Everything wonderful till last day. That's when we received our bill and found a charge of $175 for an item from the spa. After a massage, I was given a "gift" pack from Maricel and told to use the bath product twice weekly. She did not ask if I wanted it and did not tell me there was a charge for it. She did ask me to sign two copies of my bill, but did not say they were for separate items. This single event put a very black mark on an otherwise wonderful cruise.

Will you please ask for our refund from the spa They would not respond to my inquiry, and I feel that Holland America should be informed of this incident. ALSO, If there is a different department we should contact, please send me their email address.

Thank you,

Andrew Bachenheimer

& Morgan Hare


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