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Absolutely the worst bank by far and sinking lower all the time. I've been to branches in Roslindale, West Roxbury, and Newtonville and have never encountered a more inept group of people. Monday 9/24 I went to the West Roxbury branch where it took 20 minutes of fiddling with the computer for an employee to tell me that their server had crashed that morning and he was unable to access my information. Today 9/28 I went to the Newtonville branch where a most obnoxious and overbearing women kept telling me I should talk to their financial advisor. After I declined a half dozen times, she still kept pushing it. I wanted to renew a retirement CD, but I couldn't because she kept insisting that it was a traditional one, when in reality I have a Roth. I left totally exasperated, tried to call the manager of that branch when I got home and was told there was no manager. Tried to call their 1-800-922-9999 and got stuck in an automated loop where I could not access a live person. This bank is a nightmare.


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