Flag Chase Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have been trying to resolve a problem with Chase for years. I contacted them to pay off over $15,000 and at the same time close my account out. Chase Customer Service Representative reviewed my account gave me a payoff balance and I paid it. However, months later I received another bill from them charging me late fees and service fees due to the account still being open. This was the start of a long battle with them to remove these charges. They have promised me several times they would do so. I have contacted them on a number of occasions and the communication was very poor each time. Each contact made to them constituted me speaking with someone from a foreign country that spoke broken English and became increasingly ruder. Whenever I would ask to speak to their managers they would pass the call to everyone except for Management. I now have a debt for $397, with started off being incorrect service fees of $15 or $20 compounded with late fees. I feel the Chase has been intentionally not owning up to their responsibility and falsely reporting debt that is not owed. I have been trying to get this removed from my reports and have had nothing but bad luck. This situation just seems to never go away and has caused me nothing but grief and now some hardships. Please assist me if possible in getting this removed from my Credit Report, this has been going on for almost 7 years if not more.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video