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Not a happy camper!! Rented a 2012 Ford Flex in St Petersburg, FL. Driving to Columbia, SC yesterday, the change engine oil soon light comes on. It starts to rain, windshield wipers are no good. I call the Columbia airport of course they don't have a compatible vehicle. They offer me a Dodge Caravan, or a GMC Terrain...not good..other option may be to take this one to a Ford dealer.....checking on that now.... NOT A HAPPY CAMPER!!! These are not emergencies, regular maintenance items. I have another 2500 miles to travel for this trip and do not have time to sit up in dealer's shop...I am paying for the vehicle that I am driving, its an upgrade because the original that I had reserved was not feasible for my usage.

The customer service line is like a maze!!! Almost impossible to get a human on the phone!!! Never again!! AVIS will not be my rental car company of choice!!!

Okay,the emergency roadside service says, its nothing to serious, its just a reminder to change the oil....no mention of the windshield wipers....keep checking with the local rental counter to see if a comparable vehicle becomes available..

The trip must go on...but this is unacceptable!!!

NOT A HAPPY CAMPER!!!


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