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I just tried to return a Blue Appointment Book that was sent to my mother. She didn't order it but didn't return the card which was sent. She is 91 years old, wheelchair bound and in a home. I have her power of attorney but was told I would have to send a notarized copy of the POA before anyone would discuss her issue with me. I explained that I had only one copy that was notarized and I was told I would have to send that copy which would not be reurned. No other options were available. My attorney just told me that I should NEVER UNDER ANY CIRCUMSTANCES send a notarized copy of my POA to anyone. What gives?????
The rep I spoke to told me her name was Mary and her ID# is 42600. She refused to supply a last name. No resolution and a very distasteful conversation. My mother's name is Evelyn C. Ozga and she has had this card since 2000. My name is Carol McCarthy and I have had my card since 1987 and my husband John McCarthy has had his gold card since 1980. We are very unhappy with this situation as you can tell.


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