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Dear Sir or Madam,
I want to inform you that my last stay at Park in by Radisson in Dortmund was very dissapointed
When we booked our room it was mentioned that the check in time was 15,00.
We arrived at 15.05 and at the front desk there where 3 ladies working so I gave my reservation paper and they told us to go to the bar and wait there for about ten minutes, after 15 minutes i went back, I left my husband at the bar because he has a handicap and it is very difficult for him to walk,the other lady from the front desk ask again our name and said we should wait for ten minutes because the room was not ready,this scenario went on for one hour and a half,between some bus tour arrived and they had immidately their room,on our reservation was mentioned we would get a welcome drink and a cityplan well I did not see any of it, during we were waiting we had to pay our drink even,we had a drive by car from 4 hours to reach the hotel so we were kind of tired and then have to wait like that it is scandelous
Also the parking in front of the hotel there was space for about 7 cars and a bus which was completely full,and if there would come a free space should pay 13,50 euro but this is a space just on the street and in fact not comfortable
I went to park my car finally behind the corner and because my husband has a card from disabled person we could stay there for free but it was trouble to unload to enter the hotel because I had to go twice up and down
The room was clean but cold and very difficult to adjust temperature
The breakfast buffet was very difficult to look for everything and in fact for a radisson hotel not satisfying
Also for people wich normally do not speak german it is not good feeling because the staff does not speak English,French or Dutch,I did not try Spanish
I can say only this very very dissapointed


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