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This is the worst customer service I have ever received. I can't believe they are so unwilling to help or just basically do their job. . I submitted a request by fax twice with supporting documents to start a loan deferment as per their instructions. They sent me a generic letter 2 weeks later saying "thanks for contacting us, here are the services we provide." Well DAHHHHH I called them and explained the situation that I am applying for an economic hardship deferment and I need it processed yesterday because I am buying a house and they need to see that my loans are in a deferment. They just argued with me, and started blaming ME yes I said ME for why they didn't process the loan deferment. Then they said that I can wait 2 more weeks for it to be processed. Their attitude is accusatory and they act like its not their job to help. Even when they do something wrong they are not willing to fix it or make it right. Unbelievable!!!


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