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vanguard concierge service sounds great but, rep was not able to answer simple questions. I called them about my 401k acct thru my employer, my first contact with vanguard directly. the person who answered sounded like it was the first day on the job, now this person is my main contact I was hoping when I called back I would get someone else that is not how it works how do I get someone who actually knows something. where do I complain other than these boards. I want to flee vanguard and find another co.


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