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I rented an Altima (or like vehicle) to be picked up at LAX. I was scheduled to pick-up 11:00 AM on April 15th and drop off 10:00 AM April 24th - a total of 9 days, which was pre-paid by redeeming American Airlines frequent flyer miles. I had been told at the counter, that if I needed the car for a few extra days, I would merely return it when finished and I'd be liable for the regular daily rate of about $30.00, multiplied by however many days I kept the car past the 24th.
After checking-in and providing all required documentation and my credit card, I was told that neither the Altima I rented, nor any "like" vehicle was currently available and that I would be upgraded to a nicer vehicle with no additional charge to me. The agent acted as though he was really doing me some big favor - like he was pulling some strings in order to straighten it all out for me. I very clearly indicated that I chose the Altima for personal reasons and that it was of no benefit to me to be "upgraded."
When I found the vehicle in the lot, it was a bright red, seven passenger, Dodge Journey - NOT even close to the category of car I wanted. I objected immediately but, was told there was no way of telling when or [if] a vehicle (of my liking) would arrive that day and, that I'd be wise to accept the red "minivan." They called it an SUV but, it was seven passenger seating, front wheel drive and an under powered 4 banger engine. For all intents and purposes, it's a minivan minus the sliding doors.
When I returned it on 04/27/13, $242.81 was charged to my card. This breakdown included a daily rental rate of $38.40 per day for the additional three days (this is the rate associated with the "upgraded" vehicle class and not the class associated with the Altima that I originally secured and for which I was pre-paid. I was also charged 11.11% (41.02)fee for renting the car from the airport AND, an additional $10.00 flat fee for the honor of returning the car to the airport facility.
What a scam - renting from an airport facility. Moreover, I was flat out lied to about not being charged for having the SUV dumped on me against my will. Final words are: renter beware of Avis.


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