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In November 2012, I sent an electronic payment to pay on my Herberger/Bon Ton credit card previously issued by Captial One. The BonTon/Herberger credit card was sold to another bank(Commenity Bank) in July 2012. I didn't realize Captal One was no longer the company where I send my monthly payment. Capital One cashed my $200.00 check sent for a credit card they no longer issued (check sent and cashed verified by Wells Fargo) and will not return my money to me. I have been calling every month since November talking to customer service representatives only to give me the run-around. I accept that I should have noticed on my bill in the 1/2 inch font that the billing address had changed during the(2) month grace period, but I missed it because I just pay monthly on-line. No phone call or letter was sent to address the continued payments to the wrong address, they forwarded to the new bank for (2) months and then just kept the last payment. I just want my money back! I will not stop contacting Capital One until I just get my money back. Why is this so unreasonable or comlicated?


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