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I went to Dillard's in Melbourne, FL to returned a dress a purchased 4 days ago. I wore the dress on Saturday for a special event and when a crossed my leg I heard a zipper like noise, but I did not pay attention to it. When I got up I noticed the left side of the dress was completely torn. I was shocked it happened and embarrassed to walk with a dress like that in a meeting offer than 300 people. I was very upset and I decided to return, which is a task that I avoid at all times. I rather would give away something I purchased and decided not to use or wear than retuning it. But I thought they would benefit knowing what happened to this dress. Well, the hassle was not worthy. The sales associate Agnes, whom I approached immediately said not to complaint to her because she did not work in that department, she was just covering somebody else's shift. Then she call a supervisor to approve the return and I thought I would talk to someone who was educated and professional. Well, I was wrong. She actually insinuated I was the one who caused the damage. How would this befit me? Anyways, she behaved like a total jerk. So I asked for the store manager and she said she was filling that position. Oh my gosh! Dillard's, you are in trouble. She did authorize the return at the end, but the point here is that this is the type of employee who causes a business to go into bankruptcy because Customer Service should be their priority. But this people think that by behaving this way the are protecting the store interest. The fact is that the dress was defective, I was in the 30 day return policy, I had my receipt and I never ever do any returns, so instead of acting with arrogance and prepotence the should just do their job cheerfully and thankful that they still are in business because of the faithfulness of customers like me.


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