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We have been a long time Dillard's customer and today I tried to change the billing address since we have moved to another city. The person told me it was in my husband's name and he will have to change it. Since he is deaf he cannot talk on the phone. She refused to change the address, a simple address, so we no longer will shop at Dillard's. We have been married 56 years and it is so sad what has happened to customer service in this country. She kept saying she needed to speak to him well, I speak to him all the time but he doesn't hear a word.


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