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I had my number ported at the store, and when i got home 15 minute later the phone was activated. I called customer service to get help with incoming MMS and that got resolved pretty quick. The person on the phone was not the brightest but did get the issue resolved for me. I know a lot of people are flaming the company but my experience up to now has been good. You can't really expect top of the line service for $40 a month. We live in Houston, tx and the service coverage is pretty decent. Hope this helps


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