Flag Capital One Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I'm a Capital One Employee here in the Philippines. I place my comment here not to exonerate capital one from all of the negative thoughts I've read here but to say that its (Capital One) a good company especially the associates. I just like to express my deep frustration to customers who tend to be unprofessional and rude everytime calling us without considering that we are here to help them (customers) in EFFECTIVELY RESOLVING TRANSACTION CONCERNS. But unfortunately a vast number of callers (too many to mention) are yelling and speaking profane language to my co-associates even myself. How can we guys help you in the ways we can possibly be if you don't even deserved to be help. Capone associates are very nice and friendly and always ready to render true service. It's not Capone's intention if there are transaction issues exist on your account that's why we have what we call CUSTOMER SERVICE to cater all your needs- business needs and more importantly EMOTIONAL NEEDS. In addition, do not put the blame to associates, its not their intention too. We are here to diagnose every account issue you may have. Do not ruin the procedures set by Capone because we have circumstantial and substantial methods on how to help our customers. Just follow them and everything will run smoothly.

And dont forget to read the Terms and Conditions of Capone prior to sign it to avoid massive confusion.

THANK YOU!!!

CARLISLE from Philippines


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video