Flag Abercrombie & Fitch Customer Service Review

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I went in to get a pair of sweat pants for my daughter. We walked in the music is blaring (i love music in a place but when it feels like your in a club....come on). I wanted my daughter to try on a pair which took and really I'm not exaggerating took almost 15 min to wait for someone to come after i asked. I almost made her crawl underneath the door to go try it on. Then I went onto your long line because (christmas season) you only had 3 cash registers opened and all the little kids working behind them were taking their time. A boy and girl working behind the register were talking and one girl was taking the hanger off the shirt it took her like 3 to 4 min to take it off because she was too busy talking. Any way you get the point. 45 min later i finally reach the register (by the way there was only like 10 people in front of me. Should of not taken 45 min.) i go to pay for the sweat pants. There was a sign for 40% off, and a worker on the floor confirmed that. It rung up as 30% off. I said you need to go look at the sign. She called for the manager who acted like she was still in middle school. Just said no it's 30%. She just said no and walked off no explanation and she to had to run back to her conversation she was having with a boy that worked there also. didn't buy the sweat pants left but before i left i asked her why she just walked away and not explain to me where the 30% off was. All she kept telling me was yes and turned away and talked to her boy. I said what is your name she answered Lauren. I asked if she was sure she was the manager because she was not acting like one. Again she said yes and turned away. One day she will get punched in the face she was so irritating. Anyway either fire her or give her proper training as how to act like a manager. She works in the Roosevelt Field mall in Garden City NY. again her name is Lauren. Trying to make this as easy as possible for you guys to rectify this. Needless to say I went down stairs to American Eagle Outfitters and got a pair of sweat pants that was cheaper. I was looking for a size a girl came by my side to help me out (i didn't ask her for help) and found my pair right away. Went to try it on. Oh and by the way she was very pleasant. Went online They had 10 people working the registers with one person at the head of the line directing customers where to go. I mean so organized. (that's how you make money during christmas by the way, properly trained staff, pleasant and efficient) I never shopped there before it's my go to place now. awesome customer service. Why don't you train your staff and have older people as your managers so they are mature enough to deal with matters.


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