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It would be appropriate for me to write this message on your Valentines post as it relates to my recent honeymoon where I flew with BA from London to Las Vegas on BA2277. BA managed to lose my bag for 7 days meaning the honeymoon (and my brother's wedding which I was best man and which was part of our trip) was totally ruined. the bag was in Orlando, Florida which I had discovered by proactively following up and even when I told BA of its location as they had NO IDEA where it was it still took them another 4 days to deliver the bag to me. The customer service was absolutely terrible and the worst customer experience I have ever had. I have raised a claim for my baggage delay and expenses. My CLAIM NUMBER IS 11872300. COME ON BA ITS BEEN A MONTH SINCE I RAISED THIS - TIME TO EVEN ACKNOWLEDGE YOUR RESPONSIBILITY AND PROCESS THE CLAIM!!!!!!!!!


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