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I reup on the 14th of the month. I switched to another cell phone company on the 29th. So I didn't use simple mobile from may 29 to Jun 13. 2 weeks due a refund of 20.00. I called customer service and was informed of a no refund policy. They keep the money without processing the credit on the day of deactivation. I always paid my account for the next 30 days. I don't know why they have this policy of convience. To keep customer refunds. I am going to contact consumer affairs and explain my case


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