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I've had simple mobile for about almost two years, I've never had to call them regarding my service, my bill was always paid. About two weeks ago I started experiencing some network issue, whenever I travel within the town just running some errands which is the usual, my phone would say,"searching for service" I began to think it was my phone, so I took it to apple to get checked out, and so happen it wasn't my phone, it was most definitely the service provider (Simple Mobile). I called simple mobile explaining my situation, and simply ask for a sim replacement, maybe that would've resolved the problem, they told me no. I'm appalled by their customer service, they're rude, and I would believe that they need some better training. I pay about $60 + tax a month for my service, and you mean to tell me you would rather loose $780 a year, over a $8.00 SIM card? Let's look at the big picture here. I don't even think they value their customers. I wouldn't recommend anyone to simple mobile, horrible service, and awful customer service reps.


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