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BEWARE: Citibank will steal big chunks of your money and call them "fees" then leave you no recourse. I recently had a levy placed on my account by the IRS because I've moved & changed jobs which temporarily stopped my auto payments to them so had to go back through the process of working out another payment plan with them. They quickly released all funds in my account minus a $47 fee for themselves. As insulting (and cowardly) as it is, Citibank litigation does not answer the phone, they make you leave a voice mail...further prolonging any kind of resolution. Also, Citibank not only took a WHOLE WEEK AFTER the IRS released the levy in making my funds available to me (meanwhile all accounts were at a $0 balance leaving me no money whatsoever), they kept $125 of it for "processing fees". Another customer rep called this a "paperwork charge". That's some expensive paper. Since I've moved and there are no bank locations in the whole state of Colorado, my main account with Citibank has been solely for a couple of auto bill payments, one being medical. Just before this event I deposited a check from my insurance company to fully cover a medical bill that is due next week and I can now no longer pay it in full. How much do you think Citibank's (very rude) litigation representative cared about any of this? You got it, ZERO. As with most big banks that profit BILLIONS OF DOLLARS A YEAR off of these same situations of preying on struggling customers, they only care about generating more income for their execs. Because this is how they award their customers after YEARS of loyalty, I'm immediately closing all of my accounts with Citibank and from now on I'm going small & local and suggest everyone else does the same. It's the only way to protect ourselves from having money STOLEN from us in the guise of "convenience" & "processing fees" day after day.


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