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I recently called Saks Fifth Avenue store in Richmond Virginia and spoke to Quinn in the lady's shoe department. I had been shopping in the Raleigh North Carolina saks store and could not find my size for a shoe that The sax employee was able to see in the system as being available in the Richmond store. I paid for the shoe and an order number was created. I took it upon myself to call the Richmond store in real time to try to secure this shoe and have it applied to my order before it was bought by someone else. Quinn was able to follow through on this for me. It was Black Friday and he was very busy but still managed to locate the shoe and it's mate and put them aside for me! This was great customer service and in my opinion Quinn went above and beyond my expectations to be sure that I was satisfied and would be getting my order filled.


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