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Failure in customer service, system, and follow through. Nobody talk to each other in Saks.



Hello Saks (5th and off 5th).



I have wasted my time so much to clear up your mess (system errors or human errors, which I don�t care any longer). Not sure how you are going to compensate my lost time, but I can only tell you this I and my family, my close friends we are not going shop with Saks (5th and off 5th) any longer. We will go with Neman Marcus, Nordstrom.



As you see my attached, I purchased Ash boot online on November 25, I received an email on Nov 27 about the shipment. I am not even sure when I receive my item� exactly.

On Dec 2, I received an email telling me that you received my returned item. How come I can return the item before I receive it? Or how many days it takes for you to update the customer once returned items are arrived to your warehouse?

I figured there was a system error and called the customer service twice... and then explained the whole situation... asked to leave the memo so that when I bring my stuff to the store, they will see what had happened.



On Dec 14, I made a trip to Off Saks, in Jersey Garden Mall. Unfriendly male manager was called and he basically (so rude. not helpful- he should be fired basically, it was before 1pm shift. He wore white shirt with tie� mid-aged person) told me he could not see the memo, he could not do anything. Very rude. No apology at all, no sympathy at all. Very rude.

I had to carry the shoe box back to home and now I am writing this email.

I am going to send back my item tomorrow by bringing it to post office after or before work� waste of my time again. And I will call my bank to dispute the charges.



It is not my fault. At all. You guys wasted me so much time, in this era, how you guys can�t figure out what�s wrong? OMG. Simply speechless.


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