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I live in Brownfield, Texas, a small town of approximately 9800 in population. I have a real estate office here and have been in business since 1984. A homeowner from Austin call me and wanted to list his home here. This home belonged to his Mother and she had recently passed; therefore all the utilities had been disconnected. He called the city for the untilties under them. No problem. The only needed someone to be there when they came to turn them on. They said they would call me as their contact since the homeowner lived in Austin. All is going really well. Then came dealing with Atmos Energy. Today was their 4 attempt to get the gas on. The first time they came was 12/31. They called the homeowner in Austin. I called and requested my cell be put in this particular file. They could call me and I could be there in less than 3 minutes. You could get from one end of Brownfield to the other in less than 5 minutes. No, their policy is to let the homeowner know they could be there between 8 and 12:00 pm or between 1:00 pm and 4:00 pm. I work full time and this was truly a hardship. So today the supervisor agreed to send someone over to turn in on, took my cell number again. So, after 4, I went over to the house and lo and behold, there was another blue "attempt" on the door. No one bothered to call. We are not in the Metroplex. As I stated before, less than 5 minutes anywhere in this town.
I am requesting you review your "policies" to accommodate the area. Please try to be a little more "user friendly". We are small town and everybody goes out of their way to be helpful. Please join in and give it a try. Thank you. Your security code to submit is unreadable!! Doubt you ever get this.


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