Flag Western Union Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Dear Western Union:







Since the first week of January 2015, I've tried to redeem my WU rewards, as I am a customer with Western Union since 2011, almost 4 years now. I am also a disable individual, and with all else, I am supposed to be accommodated because of my disability. I know that not all the time, things are perfect, but how many times must a Customer of yours go through "chaos and/ havoc" before she can honestly admit that Western Union not only get you wired money in minutes, but you also can redeem your WU rewards in Minutes also. NO! I can't say that. I have had nothing but pure misleading information by your Western Union agents. I was suppose to get a redemption first in from my reward which was at that particular time one agent quoted me 734 points, another quoted me 713, and another agent quoted me 703 points. The first request was supposet to be in the amount of $130, the next in the amount of $150, and after speaking to Heba, agent number 013, today, January 24, 2015, I only have 147 points. I have been questioned, asked my personal information many times by your agents who are employed by your company worldwide, and still I've gotten NO FAVORABLE RESULTS as to why I am not receiving my WU regards in a timely manner. I am experiencing some conflicting information, and that is why is that you guys can send money in minutes, but your agents don't provide you with the correct info... When I quoted my WU number to the agents/people on Saturday, Heba #015 says my WU number is 461-959-482. Another guy told me it was However, if you would check the computer, you will see how many attempts I've done to retrieve my WU rewards, to no avail. It is so frustrating as a disable individual whose voice is not being heard. I have had so many people on this, asking me questions. Questions they should already know, as they can see when the last time I sent money, to the first time I started sending money, back in 2011, frequently to a Mr. Ernaud Prophete, my boyfriend in Dallas, Texas, to Audley Smith and Carlona Smith as recently in December 2014. I sent them $100 a piece. I retrieved my money back from Mr. Prophete as he didn't need it. I was told someone from western union would call me. I have not received a phone call,nor the money, nor a tracking number to receive the money. This was the beginning of January 2015. All I am asking that this problem be resolved asap. All I want what is lawfully due me and that is the $150, I was told at first I was to received. Now I am only getting $30, according to HEBA the agent I spoke with today. What is happening? Please... I need to know what is going on with my transactions at you Royalty Department and/or Lolyaty Department. I am not sure what they are saying. It is hard to understand people with different accents who speaks English. I can be reached at my home or my cell 7 Please EXPEDITE THIS FOR ME PLEASE. Thank you


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video