Flag Netgear Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I am 10 hours into dealing with Netgear over a simple defective product out of the box modem. I have been taken advantage of a every turn.


Tech support is impossible to deal with and extremely hard to understand as it seems that everyone that I speak to, has English as a second or third language.

If you could please direct me to someone in support that works in the United States and not overseas.

I should not have to give my credit card information to Netgear to provide me with a replacement unit. They have the modem history and when the date I purchased it and they know if was defective out of the box.
They are more concerned with getting the defective unit back than taking care of the customer. They will under no circumstances replace my defective unit until I give them my credit card number as collateral for their defective unit or I send them the defective unit first. Then they say they will send me a replacement unit. The gentleman that I spoke to give me his word.
I told them that I give them my word that if they send me the replacement unit that I give them my word that I will ship the defective unit back to them in the prepaid box and envelope that they provide.

They told me that they can't accept my word for it, but I am supposed to take theirs.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video